Customer Service/warehouse Assistant

2 weeks ago


Thomastown, Australia ADKORY PTY LTD Full time

A family owned and operated Salon furniture business which is growing rapidly both locally and internationally.

Looking for a hardworking and bright customer service advisor to handle our warranty side of the business along with helping out in the warehouse when required.

**Responsibilities for this role will include**:

- Ensure warranty parts are tagged and filed away in chronological order - readily available if requested by management
- Ensure tagged warranty parts are matched against repair order prior to submitting claim
- Assist warehouse with basic tasks eg. moving boxes, loading delivery vehicles etc.
- Ensure correct authority is given prior to repairs
- Attach all documentation to justify repairs.
- Submit warranty claims accurately and within allocated timeframes
- Coordinate with customers and repair team to book in any onsite repairs or maintenance.
- Communicate and work closely with the repair team to ensure correct warranty processes are being followed.

**To be successful in this role, you will need to meet the following criteria**:

- Proven experience in warranty processing
- Strong administration and computer skills
- Attention to detail and excellent organisation skills
- Professional in attitude and appearance
- Able to have a laugh (very important)

If this sounds like the perfect job for you please send through your updated CV.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Christmas bonus

Work Location: In person


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