Customer Care Advisor Tissot

2 days ago


Richmond, Australia Swatch Group Full time

ABOUT TISSOT
- Since 1853, Tissot has been at the forefront of Swiss watchmaking, driven by a passion for precision, performance, and innovation. Iconic creations like the Tissot T-Touch and the solar-powered T-Touch Connect Solar reflect our commitment to cutting-edge, sustainable technology and privacy. Trusted by top athletes and events—including the NBA, FIBA, Tour de France, La Vuelta, and MotoGP—our timing systems set the standard in professional sports. Tissot offers both innovative and traditional timepieces for those who value quality, authenticity, and excellence.- THE ROLE- Provide support and comprehensive information related to after sales services, warranty and post warranty terms, repair’s, estimations, spare parts availabilities and prices
- Log and process all customer enquiries ensuring high attention to detail
- Generate order or repair documentation and match with jobs prior to dispatch
- Notify clients about possible delays and updates
- Proactively follow up payment and collection of completed services
- Ensure deadline and response timeframes are respected at all times
- Maintain and update customer database ensuring accurate log of details
- Collaborate and communicate effectively with key stakeholders to assist with efficient query or complaint resolution-
- SKILLS & EXPERIENCE- People focused individual who enjoys interacting with customers and businesses
- Experience in fast paced customer enquiry or customer service environment mandatory
- Active listener with excellent telephone etiquette-
- A work ethic that understands the importance of going above and beyond to satisfy the customer and exceed expectations-
- Excellent data entry, communication and organisation skills
- Proficient computer skills, SAP/similar ERP system, Salesforce and Microsoft Office
- Technical knowledge in the watch making or other repair industry is highly beneficial-
- Prior experience in customer care, hospitality or retail industry preferred-
- HOW TO APPLY**Job location**

Level 3, 40 River Boulevard
3121 Richmond (Victoria)
Australia-
- **Company address**- The Swatch Group (Australia) PTY. LTD.
40 River Boulevard
Level 3
Richmond, Victoria 3121



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