Trainee Customer Experience Psc1257

**Launch your career with a Traineeship at Port Stephens Council (PSC)**:

- ** Pair your love for Customer Experience with a combination of on-the-job experience and formal training**:

- ** Location: PSC Admin Building, Raymond Terrace**

**This is Port Stephens**

Port Stephens is known for its incredible natural beauty and vibrant community, covering an area of close to 900 square kilometers and populated by over 75,000 people.

Port Stephens is diverse - with coastal villages, riverside suburbs, rural lands and historic town centres, it’s the ideal tourism and retirement destination as well as a great place to live, work and play.

We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together.

**This is the perfect opportunity**

You’ll be trained as being the first point of contact for our Community, working in a fast-paced, enthusiastic team

This is the perfect opportunity to gain a combination of both on-the-job experience, and formal training, getting paid to both work and study

**This is the role**
- Triage a wide-variety of Council related enquiries
- Commitment to the completion of a Certificate/Diploma in Business Administration/Customer Experience
- Sound literacy and numeracy skills
- Ability to communication effectively
- Ability to listen to and follow verbal instructions.
- Ability to work effectively as part of a multi-skilled team
- Time management skills with the ability to work on multiple tasks
- Have a genuine interest and enthusiasm for learning all aspects of Customer Experience

**This is life at PSC**

When you join PSC, you’ll be joining an organisation who truly believes that one size doesn’t fit all. We offer an inclusive and supportive culture, a focus on personal and professional growth and a deep respect for our community.

We embrace the level of difference that each of our employees bring with them and offer working arrangements that allow you to focus on the things you consider most important to you outside of your career throughout all stages of your life

PSC values Equity, Diversity, and Inclusion (EDI) and strives to create an inclusive workplace. We provide fair opportunities for development, progression, and work conditions to all. We celebrate differences in age, ethnicity, gender, religion, language, physical appearance, sexual orientation, socioeconomic status, education, and diversity of thought. We’re inclusive and commit to creating a respectful and supportive environment for all individuals and groups, making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

**Tell us about you**
- Why are you interested in this role and how does it align with your career goals?

**These are the perks**
- **Base Salary Range**:$34,740 to $59,787 pa based on a 35 hour week + 11.5% superannuation + $2,312 retention allowance
- Work/Life balance with generous leave entitlements
- Confidential support (including mental health) through our employee assistance program
- Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area
- Study allowance to assist with the cost of textbooks, tuition and related fees
- Ongoing personal and professional development programs available during work hours
- Mentoring in the workplace
- Free parking on site and a convenient local shopping centre
- Coffee and food to keep you sustained at our on-site café
- And lots more

**Ready to start your life at PSC?**
- **Application Closing Date**:Midnight, Sunday, 3 November 2024
- ** Contact**:Mel Awal, Acting Customer Experience Coordinator, on 4988 0907
- ** View the position description**:

- We’re a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
- We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.
- Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care.