Head Housekeeper

**Position Overview**

Hotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Head Housekeeper to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public areas, and dining outlets. Reporting to the General Manager, this full-time role is responsible for leading a team and ensuring the smooth execution of daily cleaning tasks across the property.

We’re looking for a proactive leader who thrives in a hands-on environment, demonstrates an impeccable attention to detail, and can effectively manage relationships across departments.

**Main Duties**
- Oversee daily housekeeping operations and collaborate with other departments to meet property-wide cleanliness requirements.
- Develop, manage, and adjust staff rosters to align with business forecasts, ensuring efficient use of resources.
- Supervise and assign tasks to housekeeping staff, ensuring all rooms and public spaces meet high standards.
- Conduct routine inspections to verify that all areas reflect the expected level of cleanliness and presentation and ready for guest arrivals.
- Ensure compliance with safety regulations and workplace health and safety (WHS) policies across all housekeeping activities.
- Monitor and manage inventory levels of cleaning supplies, ensuring timely procurement and cost control.

**What We Offer**

At Hotel Mountain Heritage, we believe in taking care of our team as well as our guests. Our staff enjoy a range of exclusive benefits:

- Opportunities for professional growth and advancement within our extensive hospitality network.
- Strong focus on sustainability and environmentally friendly practices.
- Paid Parental Leave to support our team during important life stages.
- Employee Assistance Program offering support when needed.

**Required Skills & Experience**
- Minimum 1-3 years of experience in a housekeeping leadership role.
- Proven ability to manage teams, with a focus on staff engagement and development.
- Experience working with property management systems (PMS) is advantageous.
- In-depth understanding of safety standards, with experience ensuring compliance in a fast-paced work environment.
- Experience with end of month stocktakes.
- Strong communication and relationship-building skills with both internal and external stakeholders.
- Exceptional eye for detail, with a commitment to maintaining high presentation standards.
- Professional demeanor, with the ability to stay calm under pressure and adapt to changing priorities.
- Ability to work rotating rosters including weekends and Public Holidays.

If you are excited about making a difference and enhancing the guests experience, then we want to hear from you.