Manager On Duty

2 weeks ago

Sydney Central Business District, Australia BigTurn HR Full time

**Position**: Manager on Duty

**Work Type**: Full Time

**Salary**: $60,000 - $80,000 + 10.5% Superannuation

**Location**: Sydney CBD

**About the Role**:
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team.

You will work closely with the property’s senior management team to ensure an excellent guest experience. You will have access to benefits including discounted hotel stays across Sydney, Brisbane and the Gold Coast.

**Key responsibilities**:

- Manage and develop the Front Office team to drive service excellence.
- Manage the guest arrival and departure experience.
- Monitor room allocations.
- Ensuring daily and nightly front desk tasks are actioned and completed.
- Ensure standards, policies and procedures are adhered to.
- Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
- Promote a strong team culture across the hotel including developing and maintaining interdepartmental relationships.
- Ensure compliance with work, health and safety standards
- Provide information to guests about local attractions and activities

**To be successful in this role you will have**:

- Similar experience in a 4-star or 5-star hotel.
- Working knowledge of a Property Management System preferably Guest Centrix or similar.
- Excellent verbal communication skills.
- A passion for the hospitality industry.
- Impeccable grooming and presentation.
- Ability to drive a strong team culture.
- Full availability to work a 7-day rotating roster

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