Rent Connect Officer

2 days ago

Brisbane, Australia Communities, Housing and Digital Economy Full time

**As a RentConnect Officer you will be responsible to**:

- Assessing and appropriately responding to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private rental market.
- Providing private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure, and sustain suitable private rental accommodation.
- Establishing, strengthening, and utilising strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
- Developing and maintaining current knowledge of the local rental market and housing options available.
- Actively participating in local initiatives to improve inter-agency linkages and service delivery.
- Developing effective relationships and networks within the broader housing and support systems to enable appropriate referrals to support services.
- Contributing to the supervision of staff.
- Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
- Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
- Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities.

Mandatory requirements
- Class C driver's license.
- This role supervises up to two Senior Housing Officer and 5 Housing Officers
- Conditions can sometimes be unpredictable requiring flexibility, and an awareness for personal safety, whilst having a focus on service excellence and a commitment to delivering high quality outcomes for customers.
- This role operates in a Housing Service Centre and in the field, which includes meeting with customers in their homes. Regional roles may involve intra-state travel overnight.

Applications will remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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