Consumer Strategy and Operations Manager

**#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About The Team**:
UberEats is the ANZ market leader in Online Food Delivery. Our vision as the ANZ restaurants team is to reimagine the way restaurants serve their customers. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

**About the Role**:
You will use your analytical mindset to work with consumer operations, merchant, marketing, and finance to bring ANZ Uber Eats' consumer strategy to life. You will have ownership of tracking consumer investment as well as form views on spend efficiency and recommend where additional opportunities for investment exist. You will also take part in key initiatives including data analysis, solution design, and execution.

We are looking for a strong problem solver who is excited to both grapple with strategic questions and to roll-up their sleeves to get stuff done. Consumer engagement is an extremely cross-functional area, so collaboration, communication, and initiative are key to success in the role.

**What You'll Do**:

- Manage financial tracking and forecasting for the consumer portfolio of activities across ANZ
- Working with internal reporting teams to maintain dashboards and other data resources
- Evaluate promotional and campaign performance to identify opportunities for budget optimisation to maximise ROI
- Assess and drive strategic initiatives aimed at capitalising on new opportunities for growth and innovation related to Uber promotional activities
- Advocate for the ANZ consumer experience by identifying pain points and collaborating with cross-functional teams to enhance ease of use, reliability, and satisfaction to make using Uber Eats a delight

**The experience you'll bring**:

- ** Budgeting and Forecasting Fluency**: You are comfortable with financial planning including forecasts, targets, and reconciliations. You have the ability to focus on the most material factors which warrant your attention.
- ** Meticulous Attention to Detail**: You will have a large amount of data available relating to a gamut of consumer activity across all of ANZ, so you will need to understand the nuances of each campaign and metric in order to seamlessly bring it into the broader picture. It is second nature to you to double check and document, and you go to extensive lengths to make sure things do not fall through the cracks.
- ** Analytical Mindset and Execution Power**: A strong problem solver with exceptional analytical and data-driven decision-making skills. You thrive in tackling multiple emerging issues simultaneously, dealing with ambiguity, and excel at finding innovative, effective solutions.
- ** Exceptional Strategic Thinking Skills**: A proven track record of developing and executing forward-looking strategies in dynamic, high-growth environments. You will be taking strategic workstreams from ideation to execution and will require consideration of a wide range of factors including macro-economic and competitive environments, investment appetite, and operational capabilities.
- ** Adaptability and Innovation**: A proactive mindset that thrives in a fast-paced environment, with the ability to swiftly adapt to changing priorities and market conditions. You continuously seek out opportunities to innovate and improve our consumer experience and value proposition.