Service Delivery Manager Sil

**Advance Support Co.** is a registered NDIS service provider specialising in NDIS Support and services including Supported Independent Living (SIL). We are committed to delivering client-led, person-centred care by working closely with participants and their families to find the support model that best suits their individual needs.

**About the Role**

As an **NDIS Service Delivery Manager - SIL** at Advance Support Co., you will:

- Lead and support a small team of support professionals to deliver high-quality care and support services to participants with complex needs living in our SIL homes.
- Oversee end-to-end case management for all participants within the SIL portfolio.
- Conduct regular visits and audits across SIL homes to ensure compliance with safe work systems and quality standards.
- Work closely with the Director and external stakeholders, families, and care teams to promote continuity of care, improve service outcomes, and maintain client satisfaction.
- Coordinate and maintain all required documentation (e.g., Service Agreements, Risk Assessments, In-Home Safety Checks, and Care Plans) to ensure compliance and quality across all SIL services.
- Identify areas for service improvement and implement positive change initiatives.
- Support workforce development by building staff capability and embedding safe and effective care models and frameworks.
- Ensure timely and accurate management of restrictive practices, chemical restraints, and incidents via the internal documentation systems.

**About You**
- You hold a tertiary qualification in a relevant field (e.g., disability, community services) or bring significant skills, knowledge, and experience to the role. Min 3 years.
- You have proven experience in the aged care, disability, or community care sectors.
- You possess a strong understanding of the NDIS, the disability sector, current reforms, and relevant legislation, policies, funding frameworks, and compliance standards.
- You have experience leading diverse teams and a track record of successfully managing operational teams within the disability sector to achieve high-quality service delivery.
- You bring well-developed negotiation, problem-solving, and analytical skills, along with excellent interpersonal, verbal, and written communication abilities.
- You collaborate effectively with both internal colleagues and external stakeholders to deliver positive outcomes.
- In return, you’ll be part of a supportive and professional team within an organisation that truly values dedication, compassion, and performance. We offer ongoing learning opportunities, clear pathways for career growth, and a genuine commitment to work-life balance.

This role is flexible with a mix of working from home and onsite visists.

If you’re driven to make a meaningful impact in the disability sector and bring the right skills and experience, we’d love to hear from you.

**Job Type**: Part time (flexible)

Pay: $42-$45 per hour

**Benefits**:

- Travel reimbursement
- Work from home
- Flexible hours

**Experience**:

- Working with people with disabilities: 2 years (required)
- Proven track record of Service Delivery in the NDIS sector: 2 years (required)
- Allied Health or Nursing Qualification Highly regarded

Licence/Certification:

- NDIS Screening (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 1/09/2025

**Job Types**: Part-time, Casual

Pay: $42.00 - $45.00 per hour

Expected hours: 20 - 28 per week

**Benefits**:

- Work from home

**Experience**:

- Service Delivery NDIS: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 01/09/2025