Venue Manager

**Venue Manager - Strategic Leader | Guest-Focused Operator | Brand Ambassador**

We are seeking a high-performance Venue Manager to take full command of our hospitality operations. This is not just a shift management role - it is about leading with purpose, optimizing every aspect of the business, and becoming the face of the venue with pride and passion.

This is a hands-on leadership role. You will be on the floor, actively engaged in service, team direction, guest interaction, and business performance - not managing from the sidelines. You will lead from the front and ensure smooth operations across all departments while keeping a sharp focus on cost control, staff performance, guest satisfaction, and brand growth.

There is also **future opportunity to oversee multiple venues**, so we are looking for someone with the ambition and capability to grow into a multi-site leadership role.

Key Leadership Responsibilities

**Operational Oversight**
- Full responsibility across all service periods including breakfast, lunch, dinner, functions, and events
- Run the floor efficiently with full presence and operational command
- Set and uphold service standards, guest flow, table turns, and service consistency
- Lead daily team briefings, manage sections, and address any drop in standards swiftly

**Bar and Beverage Leadership**
- Oversee bar operations including cocktails, mocktails, and drink service quality
- Train team members in seasonal drink preparation and presentation
- Monitor bar wastage, beverage cost, and identify upsell opportunities

**Wage and Cost Control**
- Maintain full control of rosters, labour costs, and team productivity
- Oversee ordering, stock levels, and food and beverage cost of goods
- Implement effective systems to reduce waste and optimise supply flow

**Marketing and Brand Promotion**
- Act as the face of the venue - building relationships with customers and the local community
- Work with ownership to plan and execute marketing campaigns and in-house activations
- Manage social media content, daily stories, photo capture, promotions, and brand tone
- Respond to online feedback and maintain a strong digital presence

**Supplier Management**
- Manage supplier relationships directly with confidence
- Negotiate pricing, monitor stock quality, and manage seasonal changes
- Explore new supplier options and oversee consistent delivery and availability

**Guest Experience and Upselling Strategy**
- Lead with a warm, high-energy service style and genuine hospitality
- Be present on the floor to resolve issues, coach team members, and create memorable guest moments
- Drive upselling and strategic service delivery to increase spend per head
- Use menu knowledge, timing, and creativity to suggest drinks, add-ons, and high-margin items

What We Are Looking For
- Proven hospitality leadership experience in a busy venue, restaurant, or bar
- Ability to manage fast-paced operations while staying composed and confident
- Financial and business acumen including understanding of P and L, budgeting, and stock control
- Strong knowledge of bar and beverage operations with hands-on experience
- Confidence in managing digital marketing and engaging social media content
- Track record in supplier negotiations and maintaining stock consistency
- Excellent communication, leadership, and team development skills

What You Must Bring
- A true passion for hospitality and a positive floor presence
- The mindset of a business owner - strategic, driven, and detail-oriented
- A willingness to adapt, learn, and innovate in service, cost control, and leadership
- Availability to lead during public holidays, school breaks, and busy seasonal periods
- A proactive attitude with the ability to solve problems and seize opportunities

Why This Role Matters

This is not a sit-back-and-supervise role. This is for someone who thrives in the action, who leads from the floor, and who is driven to achieve real results. You will have the responsibility to lead daily, the opportunity to grow professionally, and the platform to make a lasting impact on the venue and our guests.

If you are ready to take ownership of a premium venue, work shoulder-to-shoulder with ownership, and one day manage multiple sites - we want to hear from you.

**Job Types**: Full-time, Permanent

Pay: $60,598.65 - $70,000.00 per year

**Benefits**:

- Employee discount

**Experience**:

- Supervising: 2 years (required)

Licence/Certification:

- Approved Manager (preferred)

Work Authorisation:

- Australia (required)

**Location**:

- Stones Corner QLD 4120 (preferred)

Work Location: In person

Application Deadline: 31/07/2025
Expected Start Date: 11/08/2025