Service Assurance Analyst

1 week ago

Melbourne, Australia VOCUS Full time

Collaborative, receptive team with supportive and team-oriented culture
- Autonomy & flexibility, opportunity to drive change and influence process
- Generous discounts on power, gas, mobile and internet

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the Role**
We are seeking a proactive & customer focused Service/Technical Assurance Specialist to join the Partner Relations team. The Partner Relations - Assurance Specialist will be responsible for acting as a point of contact and triage point, accountable for managing Vocus’ Products and Solutions, supporting with technical and complex assurance matters, managing escalations, managing partnerships between BPO, Carrier and Customer; along with other internal and external stakeholders.

This is a full-time, permanent opportunity based with hybrid working arrangements in Melbourne, Victoria.

Your key responsibilities in this role will include, but are not limited to:

- Point of contact in Level 2 enquiries for voice and data products acting as a triage point between internal and external stakeholders.
- Direct contact with internal and external stakeholders, monitoring performance against key metrics.
- Act as an escalation point attending to customer requests and major incidents via our escalation or fast track process in compliance with service levels.
- Ensure a high level of customer service is provided to all Vocus customers through the end-to-end Assurance process.
- Maintaining accurate records/documentation for all existing and planned network elements, systems, services and/or circuits.
- Develop and represent Vocus in carrier and customer governance meetings.
- Create and manage reports to improve quality of service and decisions.

**About You**
- Experience in a Telecommunications service environment - incident management/response desirable
- Background or understanding of networks, engineering, NBN or associated technologies is highly advantageous
- Experience in Customer & Carrier relations, commitment to customer service
- Strong data and analytical skills
- Excellent written and verbal communication skills
- Excellent time management and prioritisation of workload

**Vocus Vibes & Perks**
- Collaborative, receptive team with supportive and team-oriented culture
- Great existing client relationships
- Autonomy & flexibility, opportunity to drive change and influence process
- Encouraged career development & progression opportunities
- Hybrid & flexible working arrangements - 2 days in the office, 3 days working from home per week
- Generous discounts on power, gas, mobile and internet - reduce your bills Additional discounts to over 400 retailers.
- Leave offerings - anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
- Study assistance - programs to excel your leading and development
- Health & wellbeing - support and initiatives

LI-Hybrid

LI-Voc

  • Financial Crime Quality Assurance Analyst

    2 weeks ago

    Melbourne, Australia AML Ops Full time

    Financial Crime Quality Assurance Analyst AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients. Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and...

  • Analyst, Assurance

    2 weeks ago

    Melbourne, Victoria, Australia Cbus Full time $80,000 - $120,000 per year

    About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Graduate Assurance Analyst

    4 days ago

    Melbourne, Australia Bupa Full time

    **The Opportunity** You will assist Bupa in achieving its strategic goals by bringing a methodical and well-organized approach to the evaluation and improvement of Bupa’s risk management, control, and governance processes. Another key pivotal part as a Graduate Assurance Analyst will be supporting the completion of independent objective assurance...

  • Analyst - Risk & Compliance, Frameworks & Assurance

    6 days ago

    Melbourne, Australia Hostplus Full time

    Analyst - Risk & Compliance, Frameworks & Assurance **How will you make an impact?** In this role, you'll play a vital part in how Hostplus manages risk and compliance. You will collaborate across the business to help strengthen our risk culture, enhance our control environment, and ensure our regulatory obligations are met. **The Opportunity** As an...

  • Quality Assurance Analyst

    2 days ago

    Melbourne, Australia Verra Mobility Full time

    **Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Dca Compliance and Assurance Analyst

    2 days ago

    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions, building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a DCA Compliance and Assurance...

  • Data Assurance Analyst

    2 weeks ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 50096 **Data Assurance Analyst** - Flexible hybrid work environment - Williamstown base - 5 weeks annual leave - Salary Packaging & monthly ADOs **To be Successful in this Role...

  • Portfolio Assurance Analyst

    2 weeks ago

    Melbourne, Australia QBE Insurance Group Limited Full time

    Portfolio Assurance Analyst **Primary Details** Time Type: Full time Worker Type: Employee **Location - Melbourne** **Role: Fixed Term Opportunity (up to 6 months)** **Hybrid role, Happy to talk flexible working** **The opportunity** In this role, you will complete quality assurance reviews on Lenders Mortgage Insurance submissions, ensuring accuracy...

  • Senior Analyst, Credit Assurance

    26 minutes ago

    Melbourne, Victoria, Australia Judo Bank Full time $120,000 - $180,000 per year

    A bit about usAt Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began in 2016...