Peer Support Partner

**Position Description**

**_Private and Confidential _**

Peer Support Partner

(Carer Gateway)

LiveBetter Position Description

**About Us**:
LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business

is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a

broad range of child and family services, community transport, home modification and maintenance, and clinical

services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,

providing support and employment to people in the communities we serve.

We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring

and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live

their best lives.

**Our Beliefs:
- We believe in the enduring value and dignity of the individual.
- We believe in the power of kindness.
- We believe connection to home and community plays an important role in wellbeing.
- We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we

treat each other.
**Our Purpose:
- We inspire possibility by giving people access to support in their chosen community.

**Our Mission:
**- We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

**Our Values:
**- **Integrity**:We are honest and ethical in all our dealings and are accountable for our actions.
- **Respect**:We recognise the rights and choices of our customers, employees, and communities. We

encourage teamwork and support diversity.
- **Cooperation**:We identify and create value from partnerships and alliances with other organisations,

agencies, businesses, communities and within our own organisation.
- **Empowerment**:We encourage and support individuals and communities to realise their full potential.
- **Excellence**:We strive for best practice in all that we do as individuals, teams and as an organisation.

LiveBetter Position Description

**The Position**

**Position title**:Peer Support Partner

**Job Type**:Staff

**Reports to**:Coach & Peer Support Coordinator

**Direct reports**:Nil

in line with requirements of LiveBetter’s goals and priorities, activities or focus of the job. The
incumbent can expect to be allocated duties not specifically mentioned in this document, but
within the capacity, qualifications and experience normally expected from persons occupying
positions at this level.

**SERVICE DESCRIPTION**

Carer and Family Services provide a range of programs for young people, carers and families in regional

communities. These programs include but are not limited to Carer Gateway which offers support, counselling,

referrals and coaching to carers; Monto Neighbourhood Centre which offers support, guidance and assistance to the

Monto community via a range of community programs; Family Connections which offers support to families of

young children; and Caring for your Buraay, which connects families of Aboriginal children with organisations to

create meaningful and impactful relationships and supports parents to promote their child’s health and wellbeing.

Within the Carer Gateway network there are 16 service areas which align with the Primary Health Networks with 9

Service Delivery Partners. LiveBetter deliver local supports to the NSW Region 3 which includes Murrumbidgee PHN,

Western NSW PHN and South Eastern NSW PHN.

The Carer gateway In-person Peer Support Program provides carers with an opportunity to share experiences and

learn from each other in a peer group setting. The program draws on three approaches: peer support principals, the

CHIME framework and elements of reflective practice. These frameworks have been used to develop a service

approach that provides a structured session plan with flexibility for group participants to determine important and

relevant topics, engage in mutual conversations and move towards individual goal planning, with the development

of communication skills and building sustainable relationships.

The Peer Support Partner will draw on their own lived experience as a carer to support the learning of others. This

includes effectively communicating the experiences that contributed to their own caring journey. They will also have

the ability to demonstrate an awareness of their own experiences, to articulate and share personal strategies for

self-care, safety and wellbeing. This includes providing a personal insight into their own caring jourey and the

subsequent effect this has for individuals, families and the broader community.

**RELATIONSHIPS**
- Reporting to the Coach & Peer Support Coordinator.
- Working closely with the Carer Gateway team, managers, and staff.
- Building and maintaining relationships with all external stakeholders.

**MANDATORY QUALIFICAT