Current jobs related to Service Delivery Manager - Melbourne - dnata
-
Service Delivery Manager
16 hours ago
Melbourne, Australia Service Victoria Full timeLocation: Melbourne | Western Metropolitan Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $127,467 - $149,024 Occupation: Sales/Business Development Reference: VG/1668932SMDB Position Title: Service Delivery Manager (Agencies) Work Location: Footscray | Ballarat | Flexible working may be available Employment Type: Full time...
-
Program Delivery Manager
2 weeks ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in Melbourne About the Role Positioned within Service Stream’s Operations and Maintenance Business Unit, the National Workflow & Process Delivery Manager role will support the...
-
Agile Delivery Lead
7 days ago
Melbourne, Australia Delivery Centric Technologies Full timeLooking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...
-
Service Delivery Manager
6 days ago
Melbourne, Australia Limelight People Full time**MELBOURNE** - Strategic Hire - Newly Created Position | High Influence and Accountability - Service Delivery - Software Delivery | Major Fund Manager **Service Delivery Manager - Limelight People have been engaged to identify a leading Service Delivery Manager for a global FinTech organisation.** **Service Delivery Manager - This is an opportunity to own...
-
Head of Delivery
6 days ago
Melbourne, Australia Service Victoria Full timeLocation: Melbourne | Western Metropolitan Job type: Full time / 24 months Organisation: Service Victoria **Salary**: $182,813 - $248,629 Occupation: Other Reference: VG/MC/SV/TECH/1832484 Be accountable for the delivery of Service Victoria’s portfolio of projects including oversight of the portfolio pipeline and effective governance controls and...
-
Process & Systems Delivery Manager
3 days ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary Exciting opportunity for a Process & Systems Delivery Manager to join Service Stream’s Telecommunication division. About the Role As the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...
-
National Workflow
2 weeks ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary .An exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in Melbourne About the Role Nature of position: Permanent Full time Location: Melbourne Reporting Line: Program Delivery Manager About the Role Positioned within Service...
-
Service Delivery Manager
2 weeks ago
Melbourne, Australia Datacom Full timeOur purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the Role As Service Delivery Manager you will hold overall responsibility for providing and overseeing quality and cost-effective delivery of PSG procurement and logistics...
-
Service Delivery Manager
2 weeks ago
Melbourne, Victoria, Australia Fusion5 Full timeService Delivery Manager - Finance and Operations Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5 Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5 Get AI-powered advice on this job and...
-
Service Delivery Manager
3 weeks ago
Melbourne, Victoria, Australia Fusion5 Full timeService Delivery Manager - Finance and OperationsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Get AI-powered advice on this job and more...
Service Delivery Manager
2 weeks ago
dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development
**OVERALL PURPOSE OF THE POSITION**
The **Service Delivery Manager, Passenger Services / MHL** is responsible for the shift and performance management of dnata's Passenger Service operation at Melbourne International Airport. This role has a strong focus on delivering client needs and assisting passengers who may have had their baggage damaged or lost by the airlines.
The Service Delivery Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.
This role will be a full time and operate with shift work.
**Primary Duties and Responsibilities**
- Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
- Drive and oversee the day-to-day passenger services operation at Melbourne International Airport
- Delivery of a customer service centric baggage services operation including the coordination and organisation of all work areas during an operational shift
- Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
- Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedures
- Provide quality metrics and reporting on critical business issues
- Drive and embed a positive safety culture within the team focussed on awareness and vigilance.
- Assisting Service Delivery Agent and passengers:
- With lost or damaged property
- Lost property
- Tracing
- Management of OHD (on hand) bags
- Delivery or Rush of Mishandled Baggage
- Reports including but not limited to MSF/MSL
**Essential Criteria**
- At least 1 year experience within the aviation industry.
- Demonstrated leadership experience with customer centric orientation and ability to drive a service culture
- Demonstrated people management and aviation experience
- Good communication skills both written and oral and excellent presentation skills
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.
**Desirable Criteria**
- Degree in Aviation or Business Management
- Other relevant tertiary qualifications
**What we offer in return**:
- Opportunity to work for a Global company
- Great team environment
- Extensive training and support
- On site parking (paid by dnata)
- Discount and rewards program
- 5 Weeks annual leave
- Competitive salary
**After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.
