Customer Advisor

2 days ago

South Coast, Australia NAB Full time

Customer Advisor - Wollongong, NSW
- Job number: 799970
- Primary position location: NSW- South coast region
- Category: Banking & Financial Services
- Category: Retail/Consumer
- Work type: Permanent Part time
- Closing at: Apr 16 2025 - 16:00 AEST

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**Branch Customer Advisor**

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.
- We are empowered to make a positive difference in for customers and communities
- Everyone is given the opportunity to learn, grow and achieve
- You’ll be supported to manage your career, work and life
- Part-time position, 5 days a week to provide you with a great work life balance
- **Mandarin speaker preferred however we encourage all applicants to still apply**

**In this role, you will**
- Support our **Wollongong**branch by being the first point of contact for our customers.
- Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
- Assist our customers with account opening, unsecured Lending and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertaking ongoing training and development to enhance your career development

**What you’ll bring**:

- Proven experience in delivering exceptional customer experiences, ideally within **retail, hospitality or financial services.**:

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

**The Hours**

**The roles working hours are 9:00am - 4:30pm Monday to Thursday and 9:00am - 5:30pm Friday.**

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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