Cx Strategist

3 days ago

Melbourne, Australia Creative Natives Full time

There's two key pillars to this agencies work, desirability & ease.

Every brief they take is a behaviour change brief & every behaviour change model is built around the same two levers.

Using digital customer experience & creative communications this agency help challenger brands disrupt their markets, stand out from the crowd and be built on behaviour.

We're looking for someone that can take elements from their varied experience to help clients solve complex problems in innovative ways.

As a CX Strategist in the team you will be responsible for leading agency conversations, driving future opportunities and overseeing best practice across large scale platform projects for local and international brands.

You are a proactive problem solver, someone that loves to roll their sleeves up and dive into something new.

You may have previously worked in design, product, delivery or strategy or a combination of any of those The key thing is you understand how products and platforms are built, you can talk tech and empathise with clients conundrums.

As a mid-senior level CX Strategist you must be confident in concepting, presenting and architecting industry-leading UX and service design solutions. If you are passionate about using behavioural economics to solve real-world clients problems you’ll have three key things to do:
1. Be responsible for translating business requirements, market research, user needs and models of social behaviour into strategic frameworks, roadmaps and conceptual diagrams for our clients.

2. You will plan, gather and synthesise qualitative and quantitative research and distill it into insights to create and optimise best in class customer experiences.

3. We are built on behaviour and you would be too through developing multi channel communication journeys using behavioural science and personalisation tactics.

This role is for one of our favourite independent mid sized agency clients. They like to work fast and empower their staff to develop their skills whilst their in the team. With flexible working on offer and a great crew of like minded people this is not an opportunity to miss out on

The salary for this role is $90,000 - $120,000 + super.

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