Casual Night Operations

**Job no**: 577579
**Work type**: Casual
**Location**: Geelong - Waurn Ponds
**Categories**: Building and Property Services, Student Services

**Casual Hourly Rate**:Casual HEW 6 ($60.56 per hour + 11% superannuation)

**Employment Type**:Casual

**Location**: Geelong Waterfront Campus

**About the Role**:
Reporting to the Senior Coordinator, Residential Experience, the Night Operations & Welfare Coordinator is responsible for promptly responding to incidents, coordinating emergency responses where required, producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community.

**To Be Successful, you'll have**:

- A Degree with subsequent relevant experience; or
- Previous experience in crisis management, emergency response, or a similar role highly desirable.
- Strong communication, interpersonal, and conflict resolution skills.
- Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations.
- Knowledge of relevant safety protocols, emergency procedures, and risk management principles.
- Commitment to maintaining a respectful and inclusive community environment
- First Aid and CPR highly desirable

**Your key responsibilities will be to**:

- Respond promptly and effectively to incidents occurring during night hours, such as medical emergencies, resident welfare, security breaches, or facility hazards.
- Assess the severity of incidents and implement appropriate protocols and procedures to ensure the safety and security of residents and staff.
- Coordinate with emergency services, and relevant stakeholders to manage incidents efficiently and minimize potential risks, escalating to the General Manager where appropriate.
- Maintain accurate and detailed records of all incidents, including incident reports, witness accounts, and follow-up actions taken.
- Ensure timely communication of incident details to appropriate stakeholders.
- Provide compassionate and responsive customer service to residents, staff, and visitors at all times.
- Address concerns and inquiries promptly, demonstrating empathy and professionalism.
- Promote a culture of respect, inclusivity, and safety within the residential community.
- Address conflicts or issues that arise, fostering a supportive environment where all residents feel valued and heard.
- Attend to the needs of short-stay residents, ensuring their safety, comfort, and satisfaction during their time within the residential facility.
- Respond to maintenance requests promptly, addressing facility-related issues to maintain a safe and functional environment for residents and staff.
- Participate in training sessions and drills to enhance preparedness for incident response and safety protocols.
- Conduct regular risk assessments to identify potential hazards or vulnerabilities within DRS
- Implement proactive measures to mitigate risks and enhance the safety and security of residents.
- Conduct thorough reviews and debriefings following incidents to identify areas for improvement.
- Implement corrective actions and incorporate lessons learned into future response strategies to continually enhance safety and security measures.

**Additional requirements**:

- This role involves working overnight hours, typically between 7:00 PM and 5:00 AM, and includes providing shift coverage during Public Holidays, Staff Leave and Deakin's shutdown periods over the Christmas and Easter holidays
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**Please submit your updated resume and 1 page cover letter.**Applications for this position close on 20/10/2025.**

**Advertised**: 08 Oct 2025 AUS Eastern Daylight Time