Client Support Manager

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

The Client Support Manager is responsible for overseeing our business unit processes to ensure we are adhering to governance guidelines defined by our client management framework and broader nib policies.

The role will ensure all processes such as contracting, Modern Slavery, arrears management, CRM engagement, NPS (successes and learnings), Salesforce and broader services are documented with adherence metrics. They will provide regular reporting and recommendations to ensure we are working within our business risk appetite.

This role will also support the business development and client management function with preparation of tenders, presentations, materials and reporting. They will also provide training and training content both internally and externally, displaying expertise in our processes and technology to support the continual improvement of client and team services.

Let’s talk about you

You have strong stakeholder engagement and leadership skills, with the ability to foster positive team collaboration.

We’re looking for:
- Highly developed human relationship, negotiation and communication skills- Strong written and verbal communication skills- Highly knowledgeable in Salesforce (CRM), Excel, SharePoint and other reporting tools (preferred)- Comprehensive understanding of the international inbound health insurance market (preferred)

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.