Online Service Associate

**Introduction**:
Kickstart Your Automotive Career
ZEDER Corporation is a world leader in automotive aftermarket suspension, a proudly Australian owned and operated business with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula4x4, Whiteline, and Nolathane that pioneered the suspension aftermarket since the 1970’s.
We're an Australian powerhouse in the automotive industry, with over four decades of experience and a global footprint spanning Australia, US, UK, and Vietnam. Our mission? To enhance the motoring experience no matter the journey To do that, we need the best people - people like you.
**Description**:
Love helping people, solving problems, and making things run smoothly?
Join our team as an Online Service Associate where your communication skills, tech know-how, and customer-first mindset will shine - all in a flexible, Monday-to-Friday role with no weekend work.
What You’ll Be Doing
As part of our Online Services team, you’ll be the first point of contact for online customers - helping them find the right parts, answering questions, and keeping everything running smoothly behind the scenes.
Help customers identify the right parts/products based on their needs
Process online orders, manage returns, and coordinate with warehouse and sales teams
Learn and navigate our internal systems
Keep customer records and communications up to date and accurate
**Skills and Experiences**:
Why Join Us?
Monday to Friday only - enjoy your weekends
Great team culture - supportive, down-to-earth, and passionate
Generous staff discounts on all ZEDER products
On-the-job training - we’ll teach you our systems and product ranges
Room to grow - advance your skills in a well-established, fast-paced environment
Bonus if you're into 4WDs, performance vehicles, or the aftermarket scene - but not essential
About You
You’re a natural communicator who’s friendly, tech-savvy, and thrives in a customer-focused environment.
**You bring**:
Great written and verbal communication skills
Confidence learning and using online platforms and internal systems
A calm, helpful approach to solving customer queries
Experience in retail, online sales, customer service, or admin (preferred but not required)
A genuine interest in automotive or willingness to learn
Ready to Join the Team?
Let’s build the future of 4WD performance and customer experience — together.