Customer Experience Specialist

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.- We offer flexible hours and workspaces, with a hybrid of working from home and the office.- 13% Superannuation l 14 Weeks Primary Carers Leave Full Pay l Subsidised/Allocated Vehicle- Free School Holiday Sessions l 24/7 Free Employee Assistance Program

At Toyota we celebrate individual differences. You don’t need to meet 100% of the criteria to apply. We’d still love to hear from you.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at Toyota.

Our people are on a mission to create a future mobility society, where movement is possible and accessible for everyone.

For example, Toyota is developing a range of sustainable mobility services and transportation solutions to better help you and our planet: from battery electric vehicles to remote-controlled robotics (you may have seen these at the Tokyo Olympics).

We’ve also just launched KINTO, a car sharing and car rental service to support both our Environmental and Mobility goals.

We are heavily invested in sustainability; Toyota's ambition is to achieve zero emissions by 2050.

Toyota is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We do this through employee community engagement, mentorship programs, and our annual Women’s Conference.

Our two longest serving employees have been with us for over 42 years. We’re also proud to have more than 100 employees over 25 years’ service. Together, we are Toyota.

What you’ll contribute to

The Information Systems Division (ISD) is responsible for providing strategic Information and Technology leadership, reliable enterprise solutions and innovative workstyle services to TMCA, our Dealers and our Guests, to enable the achievement of Toyota’s business objectives.

How you’ll make an impact- Provides high level face to face customer service and IT support to executive stakeholders in order to ensure queries and problems are dealt with in an efficient proactive manner, thus improving end user experience.- Assists in the development of processes, procedures, and coaching (virtual and onsite). With the provision of enhancing the Customer Experience for End Users in order to achieve IT Services objectives.- Research and trial new ways of working (e.g. better investigation through data analysis) in order to identify opportunities to increase efficiency, customer experience and end user satisfaction.- Monitors and analyses user behaviour/usage and system performance against targets for own area and recommends countermeasures where required.- Maintains reporting systems in order to provide the business with accurate and timely information to support planning, budgeting and forecasting activities.- Provides specialist support for the assessment and selection of suppliers in order to secure delivery of services at expected quality and at optimal cost. Supports ongoing supplier management.

Your attributes - If you’ve got one or more, we’d love to hear from you- Demonstrated customer service experience in a similar role- Experience in ITIL or service management tool (desirable)- Ability to deliver a high level user experience and providing coaching to users on device set up/management- Flexibility to work on site to provide face to face customer experience for users/stakeholders- Strong communicator and high level of emotional intelligence- Ability to work within a close knit team and autonomously when required

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces & a school holiday program- Career Development plans & Promotions and Rotations Program- 14 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers- Wellness facilities & Employee Assistance Program- 5 days paid domestic and family violence leave- 13% superannuation & a yearly contribution to your private health insurance- Paid volunteer days to support your community- Partially or Fully Subsided Motor vehicle

You’re welcome to find out more by visiting our careers page:
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us an