Customer Due Diligence Advisor

As the Senior Customer Due Diligence Advisor, you will be a critical support arm for the management of Great Southern Bank’s AML/CTF operational processes with an intentional focus to streamlined, compliant output. You will support the operational implementation of Great Southern Bank’s AML/CTF Program, ensuring the compliant delivery of all relevant responsibilities and obligations. You will ensure the Customer Due Diligence Team’s operational compliance with regulatory standards by managing and monitoring procedures, processes and delivery.

You will lead, support, coach and inspire a team of Customer Due Diligence Officers responsible for the delivery of operational Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) responsibilities and obligations.

As the Senior Customer Due Diligence Advisor, you will provide day-to-day support for your manager and oversee team processes to ensure Great Southern Bank’s ongoing commitment to be sustainably compliant for its AML/CTF and broader financial crime regulatory obligations. This role is responsible for, but not limited to the following:

- Provide an escalation management path for the team to follow when required (including 4 eye review for critical processes);
- Day-to-day operational management of processes and team leadership when the Manager is away or unavailable;
- Responsible for driving the delivery of daily operational strategies, priorities and processes ensuring adherence by all team members
- Drive operational performance including the achievement of all performance metrics., consistently identifying opportunities for process and performance improvement
- Review team output to ensure compliance to policy and Customer Due Diligence obligations while providing real time solutions when team members face challenges
- Conduct quality assurance for key Customer Due Diligence processes as per the AML QA guideline and lead key actions to drive quality improvement (i.e. training, process change, etc.);
- Champion the identification and implementation of process improvement initiatives; and
- Perform operational processes as required when volume is above team capacity and/or key service level expectations are close to or above tolerance.

**About you**
- 3-5 years experience in a similar role, specifically working and supporting customer onboarding and/or KYC, and/or AML/CTF management and customer contact and complaint resolution experience
- Demonstrated understanding for identification and verification of KYC/AML and regulatory compliance documents;
- Experience within the Financial Services or related industry with exposure to resource planning, modelling and scheduling preferably with exposure to Active Operations Management (AOM)
- Industry related study, qualifications and/or experience

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_