Technical and Claims Advocate

Posting Description:

- Flexible/Hybrid working arrangement
- Use your experience in commercial claims and knowledge of Financial Lines
- Act as the primary contact for a portfolio of client and insurance claims

**Technical and Claims Advocate | Sydney**

As our Technical and Claims Advocate, you will be responsible for liaising with internal and external stakeholders and management of a client’s general claim from its initiation through to its resolution.

Supporting a core client segment within Aon, the Financial Services Group (FSG) supports the provision of key specialty insurance products across multiple industries.

You will be allocated a portfolio of claims in which you will be the primary point of contact for the client and the insurer and be responsible to ensure the claims are managed within the agreed KPIs in place and be the day-to-day contact for the claim from the initial notification through to finalisation. It is expected you will also handle training and development of claims consultants’ nationwide.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Primary contact for a portfolio of client and insurance claims ensuring claims are managed within the agreed timelines
- Advocacy on complex Financial Lines and Transaction Liability Insurance matters, including but not limited to strategy and front-end advice regarding coverage and liability issues and potential loss-minimisation measures;
- Monitor and review of regulatory and case law developments and the production of client advisory white papers;
- Financial Lines and Transaction Liability Insurance policy advice and drafting, including but not limited to policy comparisons and the production of manuscript Aon policy endorsements / policy forms to address key client exposures;
- Ongoing review and advisory around insurer claims behaviour and the delivery of those insights for the benefit of Aon clients;
- Participation in business development opportunities, including policy wording health-checks, technical and claims commentary in tenders and involvement in new business presentations

**Skills and experience that will lead to success**

This position will suit a someone with the following experience:

- A strong customer service focus
- Commercial claims experience, with a strong working knowledge of Financial Lines
- Experience taking on additional role responsibilities with the ability to take on senior tasks
- Ability to work and positively contribute as a member of the team
- Strong prioritisation and time management skills
- Well-developed verbal and written communication skills to drive positive outcomes with key stakeholders
- Outcome focussed - able to overcome obstacles and deliver designated outcomes
- High level of accuracy and attention to detail

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#Aoncareers**

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