Member Services Consultant

2 days ago

Sydney, Australia Impact HR Consulting Full time

Full Time
- Sydney
- Posted 3 hours ago

**One Agency**

One Agency is an Australian owned, international company located on the northern beaches. We have been recognised as a finalist in the Real Estate Industry NSW Awards for excellence, BRW Fast 100, and listed in the Top 10 Real Estate Networks in Australia. One Agency is a disrupter, launched in 2008. We empower real estate professionals through our unique model to establish and run their own successful businesses utilising our striking branding and support.

About the role

This is a full-time position working in our brand-new Head Office space in Brookvale. The Member Services role is an integral part of One Agency’s close-knit head-office team. Whilst you will be providing support across a variety of tasks related to assisting new and existing members throughout their initial sign-up stage and on-going success, there’s also a variety of other ad-hoc activities to keep you busy.

Key Responsibilities and Accountabilities
- Responsible for supporting the Member Services Manager across a variety of tasks, including ensuring all new and existing member processes are completed in a timely and professional manner
- Be confident working with appropriate software &systems
- Create and maintain Member files and invoices
- Manage the merchandise and inventory of our online store
- Provide support to assist with marketing activities
- Co-ordinate our annual Awards to meet the high standards of One Agency

Essential and Desirable Skills

**Experience**
- Substantial experience with the MircoSoft Office Suite
- Ability to learn and use other industry related software
- Experience in the Real Estate Industry (highly desirable)
- Experience with Salesforce, Active Campaign, Big Commerce, Xero, WordPress (Ideal, but not essential)

**Personal qualities & behavioural traits**
- Ability to work with mínimal supervision
- Excellent written and verbal communication skills
- Extensive time management and organisational skills
- Strong problem solving and innovation skills
- Ability to work in a flexible, multi-tasking environment

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