Customer Success Team Member

2 days ago

Noosa Heads, Australia Revive Financial Full time

**Noosa Heads or Brisbane**:
We are looking for a motivated and passionate individual to join our growing Customer Success Team.

**Your Responsibilities**:

- Provide exceptional customer service, representing Revive Financial _with_ professionalism
- Effectively explain solutions to customers, ensuring informed decision-making
- Understand options for managing unmanageable debt, considering benefits and consequences
- Communicate clearly and professionally _with_ customers and stakeholders
- Identify customer vulnerabilities and refer them to support partners for non-financial care
- Collaborate _with_ the Customer Success Team and other departments to achieve common goals
- Participate in internal training and team-building events

**The Role**:

- Respond to online enquiries in a timely manner, in some instances answer inbound calls (less than 5% of enquiries are inbound calls)
- Clearly communicate _with_ customers to understand their situation and the circumstances that led to their situation
- Assess the financial situation of the customer by preparing a budget _with_ the customer and their capacity to repay their debts
- Review the customer’s budget and any surplus to assess whether a payment arrangement _with_ their creditors is possible
- Explain the options available to the customer based on their budget and individual circumstances and answer any questions
- Assist the customer to select a preferred debt management or insolvency option
- This position would require you to _work_ _from_ the office located in Brisbane or Noosa

**Skills Required**:

- Confident, positive communicator _with_ high professionalism (both oral and written word)
- Must be empathetic as we are dealing _with_ vulnerable customers
- Self-motivated, _with_ a positive attitude and can _work_ well in a team environment
- Sound financial competency and the ability to understand a personal budget
- Preferably have customer service, collections or banking experience or a solid background in office administration

**The Perks**:

- Flexible _work_ hours, including an optional 9-day fortnight schedule
- Enjoy a free day off for your birthday or any other day of your choosing
- Incentives for being an advocate of Revive Financial
- Monthly team wind-downs to relax and celebrate success
- Exciting EOFY and Christmas staff events as tokens of gratitude
- Smart casual dress code - no need for a suit and tie, and we provide comfortable Revive shirts and polos

**Remuneration**:
A generous bonus structure based on positive customer reviews.

There is a clear progression framework _with_ salary ranges based on skills and experience.

If you are available to _work_ full time and are interested in the role please submit your cover letter and resume

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