Safety Investigations Specialist Iii
4 days ago
**#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** The APAC COE (Center of Excellence) team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day. **About the Role** L4+ incident refers to a sequence of unwanted incidents taking place which lead to agitation and threat to the brand. It leads to uncertainty and causes major harm to the organization. The team detects early signs of brand risk and minimizes the damage against the negative consequences of the same. The role requires someone who can take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted. And this position needs to connect with them directly. **Your Impact in Role**: - Work on critical safety incidents reported by riders and driver partners. - Document all incidents, collaborate with partners and work towards any solution ideal for the incident. - Look into data on a WoW basis to check for trends and help in improving the support we provide for our riders and driver partners. - Handle Social Media Issues when someone reports on Facebook/Twitter regarding an incident where their safety was compromised. - Help in improving processes, so we always optimize for better customer experience. This involves communicating with high-value clients and an eye for retention in times of problems for the clients and companies. - Non-safety ECR cases: When a non-safety ECR is med/high risk, this team will handle them. **The Experience You'll Bring**: - Problem Solving, Critical Thinking & Detail oriented - Should be able to identify customer problems swiftly and accurately while solving queries as this can impact company relations - Should be able to document all incidents in detail following format and logic - Strong customer focus demeanour with evidence of making independent and appropriate decisions for the customer - Experience and a phone support background preferably in Safety **Working Hours**: - Normal business hours - Weekends & holidays are required (Fri/Sat OR Sun/Mon off)
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Safety Investigations Specialist Iii
6 days ago
Sydney, Australia Uber Full time**About the Role** As the ANZ IRT Urgent SME, you will play a crucial role in proactively consolidating and providing insights to the ANZ business to prevent future critical incidents. Your focus will be on enhancing customer satisfaction, improving support team operations, and driving process improvements. You will contribute to the resolution of safety...
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Safety Investigations Specialist Iii
2 days ago
Sydney, Australia Uber Full time**#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About The...
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Safety Investigations Specialist @ Uber
6 days ago
Sydney, New South Wales, Australia Hatch Full time $60,000 - $90,000 per yearThe APAC COE (Center of Excellence) team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always...
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Trust & Safety Investigator
12 hours ago
Sydney, Australia Turo Full timeTuro is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the...
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Safety Investigations Team Lead
4 days ago
Sydney, Australia Uber Full time**About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards,...
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Trust & Safety Investigator I
2 weeks ago
Sydney, Australia Turo Full timeAbout the team As a Trust & Safety Investigator, you’ll lead in-depth investigations into complex incidents, including vehicle thefts, suspicious claims, and potential insurance fraud. You’ll evaluate cases, identify red flags, and leverage internal tools and external partners (e.g., law enforcement, recovery vendors) to uncover fraudulent...
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Specialist, Safety
1 week ago
Sydney, New South Wales, Australia IAG AUS Full time $80,000 - $120,000 per yearAt IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.We're looking for a passionate Safety & Wellbeing Specialist...
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Principal Investigator
7 hours ago
Sydney, New South Wales, Australia 8e4c20d7-40fe-4276-a797-53c6c0d0ae11 Full time $120,000 - $180,000 per yearThe organisation we're representing is dedicated to improving global health by delivering high-quality, ethically run clinical trials. They're looking for a Principal Investigator to provide medical leadership, ensure participant safety, and drive clinical excellence across their trial portfolio.In this role, you'll oversee trial conduct, mentor the clinical...
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Work Health, Safety
2 days ago
Sydney, Australia Calvary Full timeProgress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent Part-time (32 hours/week) **Remuneration**: $109,857 per annum About the role Under the guidance of the HR Manager, the Work Health, Safety and Wellbeing Specialist is...
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Work Health
2 days ago
Sydney, Australia Easy Authoring Full time**6 Month contract with potential extension**.**: - **Attractive daily rate of $550/day + super**: - **Immediate Start | WFH / Must have Full D/L** Easy Authoring is seeking an experienced WH&S Specialist to provide specialised advise on a broad range of routine and complex WHS issues. **Purpose of the role**: As the WHS Specialist, you will be...