Technical Consultant

**Zoho** is a leading global SaaS company that offers businesses of all sizes the tools they need to transform and scale their business digitally. With now more than 80 million users and over 10,000 employees around the globe, we are excited to be driving innovation in every aspect of business software. We are a bootstrapped and profitable company, with a mindset that our employees are at the centre of our growth and success.

As a **Technical Consultant**, you will work as an advisor to prospective customers by demonstrating how Zoho solutions will enable innovation, and enhance their overall business operations. You will also work with internal teams to troubleshoot, and provide support or solutions for prospects and customer queries. This position requires an interest in diving into the technical aspects of our products, as you will utilise your expertise to build and adapt solutions for individual customer requirements through clear education and understanding.

This position is open to commence immediately, and is open to Australian citizens and permanent residents.

**In this role you will**:

- Work with Account Managers and the Sales Management team to solve prospects requirements pre-sale
- Participate in technical pre-sales conversations and provide product demonstrations based on requirements
- Conduct workshops and training sessions, both face-to-face and online
- Develop and enhance relationships with customers and solutions partners
- Provide valuable feedback to product teams
- Help develop and further establish Zoho in the Australian market
- Answer customer queries and provide solutions

**What are the role requirements?**
- Great communication skills
- Strong presentation skills
- Ability to break down products and offer demonstrations
- Ability to understand customer needs
- Self starter
- An interest in continuously learning new technologies
- Experience or interest working in a customer facing role, or SaaS
- Willingness to travel domestically

**Experience level**: 1-5 years in a technical or SaaS role

We see diversity as a huge part of our success. Zoho will never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran or disability status.

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday