Operations Manager

**About You**

You are a forward thinking and dynamic manager who has proven success in a leadership role. You are committed to becoming an integral part of Serco Defence, the leading provider of maritime services in Australia and the Asia Pacific region. You’re a respectful and professional person who can successfully manage multiple stakeholders to achieve strategic outcomes.

**About the Role**

This is an exciting opportunity to oversee the delivery of professional service across Australia. You will be required to lead a group of 40+ professionals in delivery of maritime warfare and navigation training for the Royal Australian Navy (RAN). As the key representative for contracted training service you will have regular stakeholder meetings with Defence and APS staff. The role is required to stand in for the Contract Manager during period of absence.

**Responsibilities**
- Oversee and direct the delivery of contracted training services within Australia.
- Lead initiatives to expand training services nationally.
- Coordinate subcontractor activities for training delivery within Australia.
- Manage direct reports for Training Managers and Leads.
- Monitor subcontractor performance and their continual improvement initiatives.
- Adhere to and champion the ADF & Serco value system.
- Provide mentoring and guidance the Training Team supporting Succession Planning and early identification of those individuals whom display the skill-sets, competency and experience required of their respective positions.
- Foster a collaborative partnering relationship with the RAN.
- Perform Key Responsibilities of the Senior Maritime Warfare Instructor.

**Essential Requirements**:

- Must be an Australian Citizen and currently hold or can obtain an Australian Government Negative Vetting Level 1 security clearance.
- Experience as a Navigator or Principal Warfare Officer in Royal Navy, Royal Australian Navy, Royal New Zealand Navy or Royal Canadian Navy.
- Knowledge of Defence training management processes and systems.
- Proven success in leadership and personnel management.
- Excellent oral and written communication skills.
- Excellent stakeholder management skills.
- High level of ability to use the Microsoft Office suite.
- Ability to produce high quality work within tight timeframes.

**Desirable Requirements**:

- Experience within Defence Industry, preferably as a Royal Australian Navy supplier.
- Certificate IV in Training and Assessment or higher.
- Knowledge of current best practices within training and education.
- Understanding of ADF contractual agreements and processes.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**Join Us**
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._