Operations Analyst

$89,120 to $96,497
- Ongoing, full-time
- Kelvin Grove (hybrid option available)
- **Reference number: 24421a**:

- **Term**: Ongoing, full-time basis, Kelvin Grove campus
- **Remuneration**: $105,466 to $114,196 pa. (HEW6) (inclusive of $89,120 to $96,497 pa, 17% superannuation, and leave loading)
- **Location**: Kelvin Grove (hybrid option available)
- **Open to**:Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

**Who are we looking for?**
We are seeking a Operations Analyst to join Digital Business Solutions, Administrative Division.

The Operations Analyst will play a key role in the provision of effective business system processes and services to support the day-to-day operations for enterprise systems supporting the student lifecycle. This position acts as the DEC (daily event coordinator) to triage, resolve and re-direct tier 2 service management functions across supported platforms including investigating and resolving incidents, fulfilling service requests and working with team members across DBS to ensure systems supporting the student lifecycle are optimised for both students and staff.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**About us**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.

DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

**What you need to succeed**
- Education, training and/or experience equivalent to degree level qualifications in a relevant discipline with subsequent relevant experience.
- Demonstrated analytical and problem solving skills and the ability to find practical solutions to client problems.
- Proficient technical skills and proven experience working with SQL/other relevant database query tools (or a willingness and aptitude to develop these skills), with an ability to understand and interact with a complex relational database
- Demonstrated verbal and interpersonal skills including the ability to build and maintain effective client relationships and effectively communicate technical information to a non-technical and diverse audience.
- Demonstrated written communication skills including the ability to produce high quality user procedures, system documentation, and correspondence.
- Demonstrated organisation skills including time management with the ability to work effectively within a client-focused team in a changing environment including the ability to work independently.

**Life at QUT**

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

**Belong at QUT**

We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewa