Customer Service Officer

1 week ago

Perth, Australia Opal. Full time

**Discover Opal....**

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

**Discover the Opportunity**....

Opal Packaging Plus is an industry-leading packaging and consumables business across Australia. The Customer Service Officer role is responsible for servicing Opal Packaging Plus customer requirements and providing support to the Opal team. This full-time, permanent role will be based out of our site located ‘North of the river’ in Wangara and will be working from Monday to Friday 8am until 4pm.

You will contribute to the success of Opal by:

- Service walk-in customers
- Actively work to provide fantastic customer service
- Process sales orders for customers, both repeat and new orders
- Communicating with production teams and sales teams about expected delivery times
- Manage customer order and delivery protocols
- Ensure accuracy of data entry pertaining to sales orders
- Collate and generate quality reports as required
- Support the warehouse function with invoicing and courier bookings
- Outbound phone calls to customers for check-ins and/or order/account queries

**Discover Yourself.**

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

- Ability to learn computer systems for data-entry
- Customer focused
- Meticulous and organized
- Excellent communications skills in both written and verbal
- Team player attitude
- Strong time management skills including ability to deal with competing priorities

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