Associate Small Business

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Fantastic opportunity to elevate your career in Business Banking**:

- **Develop your skills within a highly supportive and engaging team environment**:

- **Full-time permanent opportunity based in Melbourne CBD**

**Your new role awaits**

Working within the Small Business Metro, the Associate - Retail team provides dedicated support to retail branches by completing all new to bank complex business entity onboardings, Being the first point of contact for our new to bank business customers our focus is to provide a seamless on boarding experience. The opportunity to win and deliver for this team and our customers is an exciting one

**Day to day you will**:

- Have in depth phone based conversations with new to bank customers who require their complex business entities onboarded.
- Provide dedicated support to our customers via a many-many relationship model
- Handle inbound and outbound calls for complex entity onboarding
- Identify new business and referral opportunities for our specialist support teams
- Act as a key customer liaison point during the onboarding process
- Support customers end to end with simple business lending needs

In this role, you will leverage from your proficient skills in using systems such as DBOX, NUW, Salesforce and Seibel (eBL), ideally gained from within a Contact Centre environment or a BBC. You’ve started to build your career on having a strong understanding of what working life is like within a centre of excellence with a many-many model and thrive on the fast pace, and challenges that come with phone based, team oriented customer support. Working from a deep understanding of operational excellence principles, you relish the opportunity to build stakeholder relationships via seamless end to end delivery whilst scaffolded by system governance and a commitment to integrity of data.

We recognise this opportunity is likely to be part of a larger journey within your small business banking career at NAB, and we're happy to say that we will support your ambitions with strong leadership and coaching and the opportunity to build meaningful connections within the broader BD&SB team.

**Your team**

The team in Small Business Connect is part of Business Direct and Small Business (BD&SB) and provides support to bankers and their customers with new customer enquiries.

**Why this role?**

**A diverse and inclusive workplace works better for everyone**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

**To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status**.