Gcr Fraud Risk Analyst

1 week ago

Sydney, Australia Hatch Full time

** This role is at Optus (not for Hatch)**

Hatch is supporting Optus to find a great GCR Fraud Risk Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Optus.

**About the role at Optus**

Your role is to prevent fraud losses and protect the interests of Optus through effective monitoring of high risk and suspected alerts and referrals across multiple customer channels.

The scope of your role involves actioning of claims and queries involving suspect to outright fraudulent activity thus preventing fraudulent customers acquiring a credit facility with Optus through implementation of preventative measures. You will also play an important part in providing education to all business units to highlight the importance of fraud awareness.

As part of an impactful team, you will review customers who are potentially impacted by fraud to detect how the fraud has occurred, and help prevent further fraud events to avoid further losses being incurred and to halt any adverse/fraudulent activations and resolve customer issues.

During these activities, you will also be expected to reliably identify emerging trends with respect to sales channels/dealers, addresses, products or breaches within existing Optus process prone to fraud.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Responsibilities**
- Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Quality Assurance - Ensure processes, procedures and tools meet quality requirements set by the organization

**Strengths**
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Optus.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

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