Service Technician

1 week ago

Darra, Australia Hello Mobility Full time

**About the Role**

You will be responsible for all aspects of the repair, maintenance, and servicing of electric mobility and disability equipment. You will be part of a small, friendly and busy team and manage all aspects of the workshop.

You will schedule incoming work, including field service, and carry out the repairs, maintenance and servicing of a range of mobility products including electric mobility scooters, powerchairs, wheelchairs, lift chairs and beds.

You will take command of all aspects of the workshop - every day will be varied and challenging, but you will be rewarded by helping our customers remain independent. Your duties will include:

- Assembly and pre-delivery safety checks of equipment
- Planning workshop and field service jobs and communicating with equipment users
- Carrying out repairs, servicing and maintenance in the workshop and at customers’ homes
- Recording job details, invoicing and processing payments using our online systems

You will collaborate across the business to make every customer experience memorable. We pride ourselves on being a customer centric business, and our customers attest to that by returning time and time again.

You will play a key role maintaining and shaping the ongoing quality of our products and services.

**About You**

You are a collaborative and effective communicator with a proven customer focussed approach, a passion for quality and outstanding attention to detail. To be successful in this key role, you will need to have most or all of the below skills and experience:

- Experience working in an equipment maintenance role, electric equipment highly desirable
- Ability to listen and adapt to customers with varied needs and provide an exceptional customer experience
- A can-do attitude to problem solving and delivering the desired outcome for customers.
- Attention to detail and a focus on quality
- Excellent planning, organisational and time management skills
- A drivers license for field service jobs using a fully equipped company vehicle

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Darra, QLD 4076

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