Individual Support Services Organiser

2 days ago

Northcote, Australia genU Full time

Location: Northcote- Brand: Community, Residential & Pathways- Date Posted: 4 Oct 2024Job No**:1414**

Location**:Northcote**

Employment Status**:Full time - Fixed Term 8 Months**

Classification: From **$37.35 per hour Level 3 - Social, Community, Home Care and Disability Services Industry Award 2010**

**Hey You**

In this exciting new opportunity tied to new government funding and as an** Individual Support Services Organiser**, you will be the first point of contact for rostering and enquiries for clients and support workers for the provision of individualised services in and around Melbourne.
- You will be facilitating the provision of home supports to clients by working with the client and the Senior Individual Support Services Officer to identify and establish a care team; schedule shift times; respond to daily communication from clients and staff and update/make changes to rosters.
- Have performance feedback conversations with frontline staff.
- Assisting with the development of individual support plans, risk assessments and other admin tasks as required.

**Requirements**:

- Experience/exposure in rostering procedures and carelink rostering systems;
- Ability to work in a fast passed environment and prioritise tasks effectively;
- Ability to implement person centred approaches to service delivery;
- Administrational experience;
- Excellent phone manner.

**Desirable**
- Experience with the Commonwealth Home Support Packages.

**Ideally you will hold, or be able to obtain the following**:

- Certificate III in Disability/Aged Services or experience in the field of human services or equivalent;
- Current NDIS Worker Screening Clearance;
- Current Working with Children’s Check;
- NDIS Worker Orientation Module Certificate;
- Current and Valid Australian Driver’s license

**For You**

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered**.**

genu staff have access to a range of benefits, including but not limited to the following:

- **Commitment to Staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- **Increase your Take Home Pay**: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
- **Employee Discount Program**: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
- **Study Scholarship**: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- **Employee Referral Program**: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period.

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