Manager, Customer Success Apac

1 week ago

Sydney, Australia Hatch Full time

** This role is at Klaviyo (not for Hatch)**

Hatch is supporting Klaviyo to find a great Manager, Customer Success APAC to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Klaviyo.

**About the role at Klaviyo**

You will be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of experienced CSM's in a fast-paced and rapidly changing environment. As Klaviyo continues to grow we will be focusing on expanding our customer base, in this role you will also be responsible for understanding customer challenges and needs and driving the vision for our customer experience

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Klaviyo.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

  • Customer Success Manager – APAC

    7 days ago

    Sydney, New South Wales, Australia Careers at Drata Full time $187,360 - $234,200 per year

    As a Customer Success Manager (CSM) in our APAC Commercial team, you are the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. You will build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while...

  • Head of Customer Success, Apac

    1 week ago

    Sydney, Australia Asana Full time

    At Asana, we're building work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and...

  • Senior Director, Customer Success APAC

    5 days ago

    Sydney, New South Wales, Australia Sumo Logic Full time $200,000 - $250,000 per year

    Senior Director, Customer Success APAC As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our...

  • Manager, Customer Success

    7 days ago

    Sydney, Australia NinjaOne, LLC Full time

    **About the Role** As NinjaOne continues its remarkable growth journey, we are seeking a dynamic **Manager of Customer Success Account Management** to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships across the APAC region, ensuring exceptional service, and achieving growth targets. You...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Vanta (not for Hatch)** Hatch is supporting Vanta to find a great Customer Success Manager - APAC to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Vanta. **About the role at...

  • Senior Director, Customer Success, APAC

    20 hours ago

    Sydney, New South Wales, Australia Deputy Full time $180,000 - $250,000 per year

    Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.At...

  • Customer Success Manager

    24 hours ago

    Sydney, Australia Cochlear Ltd Full time

    Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer...

  • Senior Director, Customer Success, APAC

    19 hours ago

    Remote - Sydney, Australia Deputy Full time $120,000 - $200,000 per year

    Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.  At...

  • Apac Customer Marketing Manager

    2 weeks ago

    Sydney, Australia monday.com Full time

    **About The Role**: - Develop and execute tailored customer marketing strategies (encompassing loyalty, retention, and advocacy programs) across diverse APAC sub-regions (e.g., Southeast Asia, ANZ, India, Korea, Japan), adapting global initiatives to local market needs, competitive landscapes, and cultural nuances. - Partner closely with APAC Sales, Partner...

  • Apac Customer Success Leader

    5 days ago

    Sydney, Australia Apple Full time

    **Summary** Posted: 28 Nov 2024 Weekly Hours**:38** Role Number**:200565459** Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a passionate...