Grant Services Officer

2 days ago

Melbourne City Centre, Australia Victoria Legal Aid Full time

**Full time maximum term until 30 October 2026**:

- **Part time (0.6 FTE) maximum term position up to 2 January 2026**:

- **Part time (0.8 FTE) maximum term position up to October 2026**:

- **2 x Full time maximum term positions up to 2 & 30 January 2026**:

- **Salary range: $64,827 - $78,718 (pro rata) plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
We are seeking a self-motivated administrative professional to join our Grants and Quality Assurance program, responsible for administering the legal aid fund through grants of legal assistance. In this role, you will be the first point of contact and provide high quality customer service to internal and external stakeholders, which include practice partners, Victoria Legal Aid (VLA) lawyers, community legal centres and the Courts, as well as members of the community and legally aided clients.
- These roles are based at our Melbourne CBD office on Wurundjeri Country._

**About you**
- Exceptional communication and interpersonal skills with the ability communicate effectively with people from diverse social and cultural backgrounds, and stakeholders at all levels.
- Exceptional organisational skills with the ability to prioritise your workload to meet tight deadlines with attention to detail.
- A team player who will work collaboratively and build strong relationships.

**About Victoria Legal Aid**
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter addressing the following key selection criteria**:

- **High level communication skills and a commitment to excellence in customer service, including the ability to communicate effectively with people in challenging situations and to demonstrate empathy when managing distressed callers.**:

- **Proven ability to work collaboratively in a team environment.**

**Applications close by 11.59pm on Wednesday 29 October 2025.**

**Other relevant information

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