Venue Manager

Melbourne's High Tea Specialists, Mary Eats Cake, are seeking a driven and highly motivated Venue Manager to take up a hands on position at our Montrose Venue.
- Gorgeous Tea House located in the leafy Eastern suburbs
- Fun, fast paced environment with supportive culture and day time hours only
- Young and vibrant team of dedicated hospitality professionals focused on providing exceptional High Tea experiences

We offer Melbourne's most popular High Tea experience with two venues located in Brunswick and the Montrose. Through our culinary offerings, service and venue atmosphere, we endeavour to create an exceptional High Tea experience for all of our High Tea bookings and functions.

Description

Your responsibilities will include:

- On the floor management of our Front of House Team including face to face service of our lovely clients.
- Managing clients' High Tea events (mainly Saturdays & Sundays)
- Completing staff rostering
- Completing weekly running sheets for the Front of House team
- Assisting with Front of house ordering and stock take
- Managing a la carte service
- Meeting with potential clients at the Tea House and showing them through function rooms and package options
- Liaising with other staff (kitchen and our bookings team) to facilitate booking enquiries
- Creating an exceptional customer service offering to our clients
- Sharing the management of catering and box deliveries around Melbourne
- Contributing to social media management and promotion of the venue

Profile
- A can-do attitude, be super proactive, driven and self-motivated
- Must have excellent organisation skills
- Must have skills in managing and motivating a team
- Have clear and concise communication skills for a fast paced environment
- Be naturally warm and welcoming, whilst having the ability to be firm in company policy and with team members
- Must be available to work Saturdays and Sundays as part of a full-time roster
- Good working knowledge of the Microsoft Office Suite (Word, Excel, Powerpoint), Now Book It System and Shopify (preferred but not required)
- Motivated individual with a strong presence and proven ability to manage a team
- Passion for exceptional customer service and a love for creating incredible service for our loyal customer following.

Job Offer

A breath of fresh air, located in leafy Montrose.

Day time hours only - with work/life flexibility

Friendly and driven team with a can do attitude

Working with friendly customers who are excited to be celebrating a special occasion

A chance to join a fast growing company with plenty of opportunity for advancement

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Ability to commute/relocate:

- Montrose, VIC 3765: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Work Location: In person