General Manager

**Lead a boutique design-led hotel in the heart of the Theatre District**: - ** Opportunity to take this hotel to new levels and immerse yourself in the culture of this one of a kind property**: - ** Strong career advancement opportunities in a growing boutique hotel group**: - ** Strong and hands-on support from the Group leadership team** **Lancemore Crossley St Hotel **is located at the top-end of Little Bourke St and is a one-of-a-kind theatre-inspired, design-lead Hotel in the heart of the Theatre District. The Hotel is ideally located to capture guests from the rebounding corporate precinct which surrounds us, whilst also maintaining its reputation as a place to stay when experiencing the arts, entertainment and restaurant culture that Melbourne is famous for. The Hotel comprises of 112 rooms that have been inspired by our surrounds, a stunning rooftop terrace and an inviting lobby bar. We are looking for an experienced General Manager with strong commercial acumen who likes to dream big and will lead from the front in a hands on manner to leverage the ongoing success of this amazing property and team. You will be experienced in revenue management, driving top line sales and will be able to demonstrate proven results in delivering strong financial performance, guest satisfaction and employee engagement. Just as importantly you can adapt to our culture and embrace our values. **ABOUT THE ROLE** - Drive exceptional financial results through exemplary cost control and revenue management by developing and executing commercial plans in conjunction with the hotel leadership team - Implement delivery service strategies and initiatives with the aim of exceeding guest experience expectations - Demonstrated ability to manage and lead a team with strong leadership skills for high engagement and performance across all metrics - Strong administration and reporting skills for presenting monthly analytics on business performance with attention to detail - Has a can-do attitude with a strong focus on quality and output - Work with key talent to develop creative, identify opportunities for innovative food and beverage and accommodation concepts and offerings - Strong financial acumen is required - Manage sales processes and teams to superior results - Have proven results in driving top line revenue in a competitive market - Build strong relationships with all stakeholders to maintain property requirements and standards - Drive exceptional customer satisfaction in a boutique luxury setting - Engage in strategies focusing on exceptional employee leadership and retention - Build your team leaders through a combination of hands-on management, coaching and mentoring to set our signature standard of authentic, boutique hospitality - "the Lancemore way". **ABOUT US** Founded in 1986, **The Lancemore Grou**p is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. - Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines; - We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company; - We are a high performing workplace that believes in developing new talent and empowering people to drive their own results; - We value our people and, as such offer career progression, generous staff discounts, company wide incentives and team social activities. Every day, our employees have a direct impact on our guest satisfaction and successful operations. Our size gives us the ability to harness the potential in each and every employee - they are never just a number, but truly valued contributors to our success Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position. **If you are a driven hospitality professional who realises the tremendous opportunity that this role offers, we want to hear from you** Click the** "Apply" **Button **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on LinkedIn