Operational Excellence Manager, Financial Crime Operations

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Operational Excellence Manager, you will be responsible for driving operational excellence within Financial Crime Operations (FCO) by leading change initiatives, enabling continuous improvement, and enhancing process efficiency and control effectiveness.

**A few of your responsibilities**:

- Manage and coordinate change initiatives across FCO, ensuring consistent project delivery, controls, effective communication, and alignment with business and risk objectives.
- Act as the primary FCO representative for operational risk and change, ensuring alignment with the Group Risk Framework and Financial Crime Risk (Line 2).
- Collaborate with Technology teams to prioritise and deliver system and process enhancements that support operational resilience, automation, and risk control.
- Drive process improvement initiatives focused on reducing administrative complexity, eliminating manual tasks, and enabling faster, more efficient decision-making.
- Oversee the implementation of key projects, ensuring outcomes meet both operational priorities and strategic objectives.
- Provide data-driven insights and forecasts by supporting analysis and reporting activities, delivering clear, actionable recommendations to stakeholders.
- Develop and maintain high-quality reporting for the FCO Leadership Team, covering project pipelines, risk issues, control effectiveness, and performance metrics.
- Promote data integrity and continuously improve the analyst experience through targeted system and process enhancements.
- Uphold the highest standards of integrity and confidentiality, particularly when managing sensitive information or investigations.

**What we are looking for**:

- Strong understanding of anti-financial crime processes, particularly in AML and customer due diligence, with experience in a senior anti-financial crime role in a casino or financial institution.
- Proven ability to communicate clearly and influence across diverse stakeholder groups, including technology, risk, and operational teams.
- Demonstrated balance of technical aptitude and operational insight to support change delivery and process enhancement.
- Experience with data analysis and reporting tools to extract insights and support decision-making (e.g., Excel, Power BI).
- Ability to embrace change, learn quickly, and adapt in a dynamic, fast-paced environment.
- Operational excellence mindset with a track record of driving process improvements and uplifting control effectiveness.

**About you**:
You are an experienced financial crime professional with a strong background in AML and customer due diligence, ideally gained in a senior operational or change-focused role. You thrive at the intersection of strategy, process improvement, and technology, with a passion for driving meaningful change and uplifting operational effectiveness. Your ability to analyse data, communicate clearly, and collaborate across diverse teams enables you to deliver practical, efficient solutions that enhance control environments and improve the analyst experience.

Your role will be instrumental in shaping the future of Financial Crime Operations by delivering sustainable improvements and aligning our practices with risk and compliance frameworks. Join us in building a stronger, smarter defence against financial crime.

**What we can offer you**:

- Complimentary meals on site every day including hot meals, sandwich bar and more
- Flexible working arrangements
- Discounted parking + other transport options (dependent on property)
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Opportunity to work with elite professionals and assets
- _**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable co