Infrastructure Support Engineering Manager, Ireo

**DESCRIPTION**:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We're the people who keep the cloud running, supporting all AWS data centres and the critical infrastructure that ensures our customers have continual access to the innovation they rely on. We're looking for a strong technical leader to manage and grow our Infrastructure Reliability Engineering Organisation (IREO) team across Australia.

As the Engineering Manager, you'll lead a diverse team of talented engineers spread across Melbourne and Sydney, fostering a culture of innovation, collaboration, and technical excellence. You'll be responsible for building and maintaining strong relationships both within your team and across the broader AWS organisation, working closely with peer managers in Europe and the USA.
- Strong technical leadership experience in infrastructure or software engineering
- Excellent people management skills with proven ability to build and lead high-performing distributed teams
- Outstanding communication skills and ability to build trust across organizational boundaries
- Track record of driving operational excellence and process improvement
- Flexibility to work across different time zones to collaborate with global teams
- Experience in fostering an inclusive culture that welcomes diverse perspectives and bold ideas
- Strong decision-making capabilities and ability to influence without direct authority

This role offers the opportunity to shape the future of AWS infrastructure while leading a talented team in a dynamic, fast-paced environment. You'll have the flexibility to work across time zones and the autonomy to drive meaningful change within the organization.

Key job responsibilities
- Lead and mentor a distributed team of engineers, promoting career development and technical growth while ensuring operational excellence.
- Build trust and maintain strong relationships across multiple sites, creating an inclusive environment that encourages collaboration and knowledge sharing.
- Drive an ownership culture and empower team members to take initiative and responsibility for their projects.
- Manage team workload and priorities across different time zones, ensuring effective communication and collaboration with global stakeholders
- Oversee the delivery of critical infrastructure support services, ensuring high standards of quality and meeting service level agreements
- Partner with peer managers and leadership teams globally to align on strategic initiatives and drive continuous improvement.
- Develop and implement processes that enhance team efficiency and effectiveness
- Champion and drive technical excellence while maintaining a strong focus on customer satisfaction

About the team
At AWS Infrastructure Reliability Engineering Organization (IREO), we're the team behind the scenes keeping AWS's vast infrastructure running smoothly. Think of us as the guardians of the cloud's foundation - we're the ones who ensure that when millions of customers hit 'deploy' or 'launch,' everything just works.

Our team is a unique blend of problem solvers, systems thinkers, and infrastructure enthusiasts. We don't just maintain systems; we innovate, automate, and continuously push the boundaries of what's possible in infrastructure reliability. Whether we're developing new automation tools, responding to complex technical challenges, or optimising our global systems, we're always thinking several steps ahead.

About the team
Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

**BASIC QUALIFICATIONS**:

- 5+ years of technical experience in software development, systems engineering, or related field
- 2+ years of peo