Community Associate

**About Us**

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow - s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

**About the Opportunity**

As a Community Associate, you'll be the primary point of contact for the Community and act as the - face - of WeWork You will report to your building each day to support the Community Management team to achieve the following:

- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational and processes are running efficiently.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
- All of this while illustrating WeWork - s core values and working towards achieving our mission.

**In this role, you - ll**:
**Front Desk Management**:

- Cover the front desk during the building - s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

**Events and Membership Engagement**:

- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
- Consistently celebrate members - successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
- Be active on the WeWork member network to engage members.
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
- Ensure music levels and activations are appropriate to the daypart and occasion.
- Write and send broadcasts relating to building updates.

**Building Operations and Management**:

- Receive, process, sort, and organize all mail.
- Locate and issue posts via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender' for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve 'lost' packages.
- Know and explain WeWork policies and procedures around mail and mailroom.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide support for an automated coffee machine for guests and members.

**About You**

We - d love to hear from you if you meet the qualifications below:

- College graduate with a four-year degree preferred, but not required.
- Customer service and/or sales experience a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities.
- Passion and understanding of WeWork - s mission and values.
- Proficient in basic computer skills.

**Life at WeWork**

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow.