Sherwood Queenstown

Location
- Queenstown
- Work type
- Full time
- Brand
- Sherwood Queenstown

**About EVT**

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

**About Independent Collection**

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.

**About Sherwood Queenstown**

Sherwood is one of Australasia’s most progressive hospitality concepts and was recently named by Expedia guests as being in the top 10 sustainable places to stay globally. Situated on the hillside overlooking Lake Wakatipu in Queenstown, our dynamic community is comprised of a 79 room hotel, busy restaurant and bar, well-being and film production studios, workshop, retail store and co-working offices. The business has a strong sustainability focus and is one of the few hotels in the world powered by the sun.

We pride ourselves on offering a unique, authentic and fun experience for the local community, and the domestic and international travelers that stay with us. Our goal is to push the boundaries of what is possible with an accommodation business and for Sherwood to be regarded as far more than just a hotel. We constantly strive to make Sherwood a place for locals as much as guests and invest in significant levels of community and cultural programming - spanning live music and arts events to weekly educational workshops and markets.

**About the role**

The Housekeeping Manager plays a crucial role in ensuring the cleanliness, orderliness, and overall guest satisfaction of our hotel. You will work closely with other departments to provide a seamless and memorable guest experience.

Key responsibilities

Team Leadership:
- Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and Housemen.- Set performance standards and conduct regular performance evaluations.- Foster a positive work environment and provide support and guidance to team members

Quality Assurance:
- Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.- Implement and enforce housekeeping procedures and checklists.- Conduct regular inspections to identify and rectify cleanliness and maintenance issues.- Manage and monitor housekeeping supplies, including cleaning products and linens. Place orders for supplies, maintain adequate stock levels, and control expenses.

Budget Management:
- Prepare and manage the housekeeping department budget.- Monitor expenses and take corrective actions as necessary to stay within budgetary guidelines.

Guest Relations:
- Address guest complaints or concerns promptly and effectively.- Work collaboratively with other departments to ensure guest satisfaction and resolve any issues.

Training and Development:
- Provide ongoing training to housekeeping staff on safety, cleanliness standards, and customer service.- Promote a culture of continuous improvement within the department.

Health and Safety Compliance:
- Ensure compliance with health and safety regulations and hotel policies. o Implement and enforce safety protocols for housekeeping tasks.

**Benefits & perks**

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.- Incredible team member discounts from your first day on-the-job.- 50% off stays at EVT hotels - Rydges, LyLo, QT, Atura, and more.- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.- Awesome winter and summer savings and discounts at Thredbo.- Rapid career growth opportunities through our EVT network.- Local community involvement, volunteering and charitable giving.- Australia and NZ’s largest and most diverse experiences company.

**Skills & experience**- Proven experience as a Housekeeping Manager or similar role in the hospitality industry.- Excellent organisational and time-management abilities.- Knowledge of housekeeping procedures and cleaning techniques.- Ability to handle guest complaints and resolve issues effectively.- Proficiency in hotel management software is a plus.- Attention to detail and a commitment to maintaining quality standards