Technician - Switchboard

2 weeks ago

Melbourne, Australia Vertiv Full time

**Key Responsibilities**

**Planning & Reporting**:

- Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date.
- Time Sheets must be filled out correctly (ie, accurately record of hours worked, and all call out and response times) and submitted to the **Operations Manager or Service Supervisor - Power**by the due date each week. A Doctor’s Certificate must be supplied for any more than two days absence from work due to illness/injury.Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables must be detailed on the FSR.

**Operational Delivery**:

- Carry out commissioning, service contract maintenance and after hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
- Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
- At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner.Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.

**Continuous Improvement**:

- To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business.

**WHS, Environment & Quality**:

- Comply with all Work, Health & Safety, Environment and Quality obligations
- Actively promote safety in the workplace

**Employees reporting to Incumbent**:Nil

**Employees reporting to Incumbent**
- Nil

**Main contacts within Company**
- Other Customer Engineers - Power
- Service Supervisor - Power
- Service Operations Manager
- Safety Manager
- Technical Support Team
- Sales Team
- Finance

**Main contacts outside the Company**
- Customers
- Product Suppliers
- Contractors
- Vertiv Partners

**Education/Qualification**:

- Electrical/Electronics Trade Certificate (ideally)
- Relevant State-based Electrical Licence

**Specialist Knowledge**:

- Commercial acumen
- Technical knowledge on switchboards, ideally in data centres, telecom, commercial & industrial or similar industries

**Practical Experience**:

- Proven track record within the power industry as a service technicianProficiency in Microsoft Office**Personal Characteristics**:

- Excellent communication, inter-personal and problem solving skills
- Learning agility
- Interpersonal skills
- Ability to work collaboratively in a team environment
- Ability to multitask and priorities workloads
- Negotiation & influencing skills
- Computer literacy at an intermediate level

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