Desktop Support Officer

7 days ago

Coburg, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Desktop Support Officer** to join our Small and Medium Business team in Melbourne.

This dynamic role will provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac, PCs and tablet devices. You will support education clients located in Chelsea, Brunswick, Wantirna, Coburg and Richmond. This role will include a company car for travel.

**Requirements**:
**What you'll be doing**:

- Ensuring the smooth day to day operations of the customers operations.
- Personable with end-users developing a friendly bond with customers.
- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

**What you’ll bring**:

- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices - even with your own family's devices.
- Relevant experience in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._

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