Patient Engagement Officer

4 days ago

Tumut, Australia HealthKlinix Australia Full time

HealthKlinix Australia is a national allied health company that provides a suite of allied health and mental health services in an integrated and collaborative setting.

Our mission is to deliver exceptional care that is customised to each individual needs and goals.

**About the role**:
This position has been designed to support the growth of the organisation and to enhance the patient experience. It is all about caring for our patients and ensuring their needs are met, they are followed up and they are getting excellent results through a thoughtful and considered experience.

Working from our head office in Tumut this Position will handle all overflow inbound calls and enquiries. A strong knowledge of our services is essential and excellent communication skills and attention to detail is paramount.

Engaging directly with our patients, this role is responsible for ensuring that their experience is helpful, professional and informative. Communication across various channels and to other staff and locations is required in a clear, timely and professional manner.

Additional tasks will include calling and booking patients through various lead channels, engaging with marketing and promotions, replying to enquiries through chat box and handling sales enquiries for our online store.

Working with management this position helps review processes and supports improvements for greater efficiency and enhanced customer experience.

**Skills and Attributes**
- Proven history and experience in a setting that requires handling many enquiries of a complex nature
- Experience using an online scheduling system advantageous
- A warm, friendly and positive personality that can influence those whom they engage with
- Confidence in one’s ability to deliver exceptional customer service
- A true desire to work in a meaningful role that has impact on people and community
- The ability to stay calm under pressure, multitask, organise and prioritise their work
- The ability to work independently to a high personal standard and to seek help and support as needed
- A strong learner who develops a deep knowledge of all services and can confidently communicate these
- Punctual, professional and reliable.

**Rewards and benefit**:
Be part of a growing national company nestled in what we like to think is gods country - the beautiful Snowy Valley.
- Enjoy both a rewarding career and work/life balance.
- A competitive salary with commissions and bonuses.
- Flexible hours in a friendly, happy work place.
- Full training, mentoring and support by the executive team

If you are interested in the position, we would love to hear from you. Please forward your cover letter addressing how you meet the skills and attributes desired, along with your resume

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $50,000.00 - $56,000.00 per year

**Benefits**:

- Employee discount
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Commission
- Performance bonus

Ability to commute/relocate:

- Tumut, NSW 2720: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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