Manager Billings

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Manager, Billing to oversee and lead the Billing function for our Ambulance Services. This role is critical to ensuring the timely, efficient, and accurate billing of services, while also meeting both service delivery and regulatory obligations. The Manager will be responsible for supervising the billing process, managing a team, and ensuring compliance with all relevant guidelines within the Financial Transactional Services Department

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster or Wendouree Business centre in line with our hybrid working model.

**About the role**

Reporting to the Manager Financial Transactional Services, responsibilities of this position include, but not limited to:

- Manage and lead the Billing team responsible for service delivery and outputs impacting on AV's revenue recovery capabilities.
- Oversee the Billing functions and processes ensuring performance standards, compliance, audit requirements and defined targets are met, while developing solutions to any major concerns with revenue recovery and seeking to improve performance.
- Undertake data analysis and develop business papers for strategic and tactical decision making by analysing transactional volumes and work trends across the billing teams to identify ongoing improvement opportunities and optimisation and provide routine and ad-hoc performance reporting against KPIs and dashboard measures that meet statutory and regulatory requirements.
- Provide leadership, coaching and mentoring across the Billing team, fostering a culture of professional development, leadership, and continuous improvement.
- Regularly monitor and assess performance, conduct performance review meetings to address performance gaps, develop learning plans, share and recognise performance achievements, targets and goals, building a culture of excellence.

**About you**

To be considered for this position you will possess:

- Completion of a postgraduate degree or relevant industry certification in Accounting or Finance or related discipline, or an equivalent extensive work experience
- Strong experience leading and managing a team
- Strong negotiation, interpersonal and communication skills
- Excellent analytical, problem solving and decision-making skills

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **AV5** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- At all levels of our organisation_ a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._