IT Help Desk Officer

Brisbane
- Business Services
- Information Technology
- Full time

We have the perfect opportunity for an energetic, customer service focused IT Help Desk Officer to join our National IT team based in our Brisbane office. You will support the specialised IT team to deliver exceptional service to our internal clients in a national role. A role which will afford you the opportunity to develop and grow your skills and career.

The role supports the firm by assisting our diverse and specialised IT team through both in person and virtual channels. You will be actively involved in a wide variety of tasks and play a key role in supporting our team with the resolution of IT and technical issues along with the implementation of new processes.

Our culture is all about collaboration, beyond the IT team you will work with the Office Services and Front of House team, Human Resources, Business Development & Marketing as well as Knowledge to find IT solutions - we are five offices but one team

**The Role**

Some of the things you will get involved in on a daily basis include:

- Provide Level 1 and 2 technical support in a Microsoft 365 environment
- Manage daily priorities and deal with urgent requests
- Provide assistance with setup, problem solving and management of video conferencing equipment
- Ensure the ongoing provision of services
- Install base software on networked and stand alone PCs
- Remain up to date with current applicable IT trends
- Manage users, computers and their security permissions

You will ideally have:

- A tertiary qualification in Information Technology
- Up to three years experience in a IT Help Desk role in a professional services environment
- A passion for delivering exceptional, timely client service
- The ability to communicate effectively with a wide range of stakeholders both written and verbal
- A team player attitude, whilst also demonstrating the ability to work autonomously

**About Us**

Piper Alderman is a premier commercial law firm with offices in Sydney, Brisbane, Adelaide, Perth and Melbourne. We work with clients across Australia and internationally to achieve practical commercial outcomes, innovation in service delivery and deep engagement across multiple industries.

Piper Alderman prides itself on being a collaborative law firm where high achieving ambitious team members can succeed in achieving their career goals whilst performing challenging and rewarding tasks.

At Piper Alderman we promote a culture of excellence, collaboration and teamwork. We recognise and support individuals and invest in their continued professional development.

**Our perks**

We have a variety of employee benefits aimed at supporting our people including, but not limited to:

- Learning and development opportunities to support career growth including generous study support options.
- An attractive Parental Leave policy offering up to 26 weeks paid leave.
- Purchased annual leave options.
- A range of fun office and team events all year round so we make sure we are connecting socially as often as possible
- A range of corporate discounts.
- Employee-led Diversity & Inclusion and Reconciliation Committees and the opportunity to participate in pro-bono work.

Piper Alderman is committed to creating a diverse and inclusive workplace. We aim to attract and retain the best people and provide an environment where those people can be their authentic selves. We value diversity of thought and experience and aim to ensure all our people are valued and respected. People from all backgrounds are encouraged to apply.