Ward Clerk

**Title**:Ward Clerk**:

- Requisition ID: 3717
- Location: Upper Ferntree Gully, VIC, AU, 3156
- Job Posting Date: 25 Jul 2025

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**Ward Clerk**
- Permanent Part Time or Permanent Full Time | Experience flexible working
- Angliss Hospital | Intensive Care Unit | Car parking on site
- A positive working environment built on mutual respect, teamwork, and continuous learning

**Eastern Health**

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is _“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”_.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

**About the role**

We are seeking an organised, compassionate, and motivated Ward Clerk to join our dedicated Intensive Care Unit (ICU) team. This is a vital front-line administrative position where you will support the smooth day-to-day running of the ICU, ensuring a welcoming and efficient environment for patients, their families, and clinical staff.

You will be the first point of contact for the unit—responsible for a wide range of clerical duties, including maintaining accurate patient records, greeting and assisting visitors, coordinating communications, and providing essential administrative support to the multidisciplinary team.

This is a meaningful opportunity to contribute to critical care services and be part of a team that delivers high-quality care during some of the most difficult moments in patients’ lives.

**About you**

We are looking for someone who is highly organised, has great communication skills and can work well within a team environment. They should be able to provide empathetic support to both staff and families in a complex and emotionally sensitive environment.

**To be successful in this role you will possess**:
**_ Essential:_**
- **Customer Service Skills**: A friendly, professional demeanour and a commitment to delivering excellent service to patients, visitors, and staff.
- **Communication Skills**: Clear and confident verbal and written communication with individuals at all levels.
- **Organisational Abilities and Multitasking**: Capable of managing competing priorities and handling a variety of tasks efficiently in a clinically demanding environment.
- **Attention to Detail**: A thorough and accurate approach to administrative work, ensuring high standards are consistently upheld.
- **Teamwork and Collaboration**: A supportive team player, able to work effectively with healthcare professionals and administrative colleagues.
- **Computer Proficiency**: Confident using basic office software (e.g., Microsoft Office Suite).
- **Problem-Solving Skills**: Able to resolve routine administrative challenges and respond appropriately to patient or staff queries.
- **Adaptability**: Open to change, with the ability to adjust to new procedures or shifting workflows.
- **Empathy and Compassion**: A caring approach, recognising the needs and emotions of patients and their loved ones.

**_Desirable:_**
- **Advanced Computer Skills**: Experience with Microsoft 365, Teams, and electronic health record (EHR) or hospital information systems (HIS).
- **Medical Terminology Knowledge**: Understanding of medical terms and procedures to assist in accurate record-keeping and communication.
- **Hospital Clerical Experience**: Previous experience in a similar hospital or healthcare administrative role.

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals

**Next Steps**

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for).

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory re