Engagement Consultant

2 weeks ago

Williamstown, Australia Aligned Corporate Residences Williamstown Full time

Aligned Corporate Residences is unique accommodation brand, offering tailored serviced apartment accommodation solutions to extended stay travellers. ACR Williamstown is seeking a personable, committed team member to join an enthusiastic and successful team on a casual basis.

Your position will be 'Engagement Consultant', The main responsibilities of the role include:
**Role tasks and responsibilities**:

- Provision of exceptional customer service at all times, personalised experience for all guests
- Ability to anticipate guest needs, making suitable recommendations for their stay.
- Guest check-in/out and other guest services.
- Managing occupancy and room allocations.
- Identifying opportunities to upsell and upgrade.
- Invoicing and accounts receivable.
- Handling and resolving guest complaints.
- Working closely with the sales team sharing intel to maximise opportunities.

**Skills and Experience**:

- Previous experience working in a hotel environment or a similar role.
- Proficient skills in RMS or similar accommodation/reservation software.
- Proficient skills in using Microsoft Office such as Excel, Word, and Outlook.
- Excellent organisation and time management.
- Strong communication and interpersonal skills.
- High standard of personal presentation.
- Customer-focused approach.
- The ability to work within a team or autonomously.
- Strong attention to detail and problem-solving skills.
- The ability to multitask and work well under pressure.

Ability to commute/relocate:
Williamstown, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation: Australia (required)

**Job Type**: Casual

**Salary**: $29.40 - $41.16 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Williamstown, VIC 3016: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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