Leader Crew Performance

**Work type**:
Full-Time (Permanent)**Location**:
Perth**Job type**:
Cabin Crew, Consulting & Strategy**Applications close**:
12 Jan 2025 W. Australia Standard Time

**Leader Crew Performance**:
We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

Recently awarded “ Best Regional Airline” in Australia, Virgin Australia Regional Airlines (VARA) is the largest provider of Fly-In-Fly Out charter services in Western Australia and has considerable experience operating both Charter and Regular Public Transport (RPT) services to small and remote communities, allowing our guests to experience Virgin Australia’s award-winning product and services across the regional network.

**About the role**:
Working between Perth HQ and Perth Airport office, we are looking for a highly motivated, people-focused individual to join the VARA team. As the Leader - Crew Performance, you will be responsible for crew engagement, discipline, and performance management across Cabin Crew groups. This role requires you to leverage your HR skills and experience to provide effective staff support, drive performance management initiatives, and foster strong engagement within the team, ensuring a positive and productive work environment..

**Key role responsibilities**:

- Build strong on the ground relationships with Cabin Crew.
- Manage the implementation of strategies targeted at Crew engagement
- First point of contact for Crew Grievances managing these in accordance with company and EBA processes
- Ensure Crew performance management is conducted and documented
- Monitor and manage Crew personal /sick leave balances and accruals
- Manage leave processes to facilitate the delivery of leave targets
- Ensure Crew resource levels are maintained at adequate levels to support business requirements
- Facilitate a recruitment pipeline that integrates into the manpower planning projections, ensuring appropriately experienced and qualified Crew are available to meet current activities and future growth

**Let’s get to know you**:
You will be hands-on and someone who loves working with people is highly organised, and has customer service at heart.
- Knowledge of the aviation regulatory structure
- Formal HR qualifications and/or comparable experience
- Skilled and practiced in contemporary IR/ER management
- Experience working within the Fair Work framework, ideally in the aviation industry
- EBA/union experience, particularly from a negotiating perspective
- Strong exposure to people management, team leadership and relationship building
- Ability to drive business outcomes through data-driven analysis
- Excellent attention to detail and high standards of quality
- Ability to communicate and be ‘relatable’ at all levels of our business
- A strong focus on engagement - building a ‘team’ culture

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- 5 days on-site working between our Perth HQ and Perth Airport office at Terminal 1
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial

**Equality rules**:
**Ready to apply?**We’re ready to hear from you.