**JOB DESCRIPTION | KIOSK ATTENDANT**:
The Kiosk Attendant role involves delivering exceptional customer service while efficiently handling food preparation, cash transactions, and customer inquiries. You'll maintain a clean, safe, and organised workspace, ensuring that all tasks are completed in line with facility protocols and hygiene standards.

**Award Agreement**: Fitness Award level 1- Level 2 from 450hrs
**Reports to**: Facility Manager

**WORK TASKS + RESPONSIBILITIES**:
Tasks include but not limited to:

- Provide exceptional customer service at all times.
- Maintain a professional appearance consistently.
- Handle customer complaints and requests professionally.
- Manage cash handling and operate the Square POS system effectively.
- Perform food handling and preparation with a focus on hygiene and safety.
- Safely operate equipment such as deep fryers, slushie machines, and coffee machines.
- Follow workplace routines and menu recipe plans accurately.
- Maintain a working knowledge of the Facilities Emergency Action Plan.
- Assist with cleaning and maintenance tasks as outlined in the daily TANDA checks.
- Support management and other employees by performing other duties as needed during shifts.
- Adhere to all safety protocols, training requirements, and document control procedures.
- Ensure effective communication with fellow employees and patrons.
- Respond to customer queries promptly and courteously.
- Report on any incidents to your direct supervisor in a timely manner.
- Uphold honesty and integrity in all tasks, especially in cash handling and customer interactions.
- Maintain TANDA culture.
- Ensure your area of operation is consistently clean, friendly, safe, and organised.

This list is not comprehensive, and the Facility Manager may assign additional responsibilities as needed.

**ESSENTIAL SKILLS**:

- Good integrity and work ethic
- Strong problem solving skills of complex issues
- Good interpersonal and communication skills and a commitment to provide good customer service.
- Ability to work under limited supervision and to demonstrate initiative when required.

**INDUSTRY QUALIFICATIONS + CLEARANCES**:

- Minimum age 14 (Exceptions may be made and are dependent on maturity and skill level.)
- CPR (desirable)
- WWCC: Paid for all employees aged 18 years and over

**ONBOARDING**:

- Employee Handbook - Employment + General Ops
- Operations Manual (per Centre)

It is essential that all onboarding tasks are fully completed prior to commencing employment.

**INHOUSE TRAINING**:

- Employee site induction and training