Customer Success Partner

2 weeks ago

Karawatha, Australia Team Global Express Full time

**What you’ll do as a Customer Success Partner**:
As one of our trusted **Customer Success Partner’s **, you will be responsible for partnering with a small number of our most strategic customers, helping them to achieve their desired service outcomes. You’ll develop a deep understanding of your customers, their industry & how best TGE can continue to provide them top-class services.

You’ll identify and implement improvement strategies, utilising data-driven, problem-solving approaches. You’ll monitor, report & present service performances, whilst continually addressing any ongoing service failures, investigating root causes, and putting in place corrective actions.

**What are we looking for in a Customer Success Partner? What’s important?**
- At least 12 months experience preferably working with complex customer solutions
- Positive, customer-centric mindset and strong interpersonal skills
- Adept at structured problem-solving, reporting, data analysis (advanced MS Excel), developing & effectively communicating insights
- Ability to influence and manage stakeholders
- Excellent planning, organising, and time management abilities
- You have a ‘curious’ mindset, and genuinely passionate about continuous improvement
- Australian car drivers license is required

**Extra points for the following (but not essential)**:

- Prior experience within logistics/supply chain type sectors
- BI tools (e.g., PowerBI) & familiarity with Salesforce Sales Cloud
- Familiarity with Continuous Improvement methods & tools
- Degree qualified

**Think of reasons to apply, as opposed to reasons not to**

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

  • Delivery Partners Compliance Specialist

    17 hours ago

    Karawatha, Australia Team Global Express Full time

    **About the role** At Team Global Express, we never stop. Our lives are spent in service to our customers - by road, air rail and sea. We’re in the business of delivering essential goods and supplies that keep shelves stocked, businesses thriving and even play a role in saving lives. Our Subcontractor Delivery Partners play a critical role in delivering...

  • Reporting & Analytics Business Partner

    16 hours ago

    Karawatha, Australia Toll Global Express Full time

    Company Description Connecting people and communities Driving eCommerce Moving Australia & New Zealand With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...

  • Continuous Improvement

    2 weeks ago

    Karawatha, Australia Team Global Express Full time

    An exciting opportunity is available for an experienced Service Quality Customer Specialist to join our Business Intelligence - Service Quality team on a permanent basis. As the Service Quality Customer CI Specialist, you will seek to improve the operational processes, revenues & customer experience, through providing functional, operational and problem...

  • Continuous Improvement

    2 weeks ago

    Karawatha, Australia Team Global Express Full time

    An exciting opportunity is available for an experienced Service Quality Customer CI Specialist to join our Business Intelligence - Service Quality team on a permanent basis. As the Service Quality Customer CI Specialist, you will seek to improve the operational processes, revenues & customer experience, through providing functional, operational and problem...

  • Maintenance Scheduler

    2 weeks ago

    Karawatha, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines...

  • Maintenance Administration

    2 weeks ago

    Karawatha, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. We provide specialised integrated logistics services to customers in a range of industries across...

  • Business Manager

    6 days ago

    Karawatha, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. We provide specialised integrated logistics services to customers in a range of industries across...

  • Freight Admin Assistant

    6 days ago

    Karawatha, Australia Team Global Express Full time

    **About the role** - This opening is for a Freight Admin Clerk to join our Team at Karawatha immediately - This is a Full Time Permanent Role - The working hours for this role are 8:00AM to 4:00PM - Create manifests, scan paperwork and ensure documentation is compliant - Assist revenue controllers with RPS and process proof of deliveries (POD’s) - Utilise...

  • Project Operations Coordinator

    1 week ago

    Karawatha, Australia Toll Group Full time

    Company Description **Job Description**: We are looking for an experienced Project Operations Improvement Coordinator to work across a range of initiatives, partner with multiple areas of the business and ensure the progress of the initiatives is being tracked. Reporting to the Project Manage, Logistics R&I - Equipment, this Karawatha based role will...

  • Business Improvement Co-ordinator

    1 week ago

    Karawatha, Australia Toll Group Full time

    Company Description **Job Description**: We are looking for an experienced Business Improvement Coordinator to work across a range of initiatives, partner with multiple areas of the business and ensure the progress of the initiatives is being tracked. Reporting to the Project Manage, Logistics R&I - Equipment, this Karawatha based role will require you to...