Motor Assessor

**The role**:
We’re looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessors to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.

Do you need a scenery change or a chance to expand your skill set? Or just want to get off the tools. If so Auto & General has a great opportunity for you

Being a Motor Assessor at Auto & General means you’ll be a part of a multi-award winning company and one of Australia’s fastest-growing insurance companies that offers a competitive salary, on-going training and development for you to achieve true work variety and your career aspirations.

Being based at out of one of our NSW assessment centers, located in Moorebank & Lidcombe means you’ll maximise your ongoing training, development and our supportive One Team culture. Fully maintained company vehicle, phone, and laptop provided.

**Your role will include but not be limited to the following**:

- Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
- Conduct Post Repair Inspection to ensure repair quality.
- Multi-channel assessing responsibility.
- Provide excellent service to our customers both on the phone and in person.
- Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
- Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
- Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
- Working as part of a state team of assessors to problem solve customer’s repair issues.
- Providing excellent key to key customer repair times to increase customer advocacy.

**What experience you’ll bring**:

- Industry trade qualified.
- Experience and current knowledge of the motor body repair industry.
- Passionate about delivering a high standard of customer service.
- Sound level of computer literacy.
- Ability to work independently and as part of a team.
- Valid Driver’s Licence.

**The benefits of working at A&G**:

- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway -**Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

**About us**:
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.